Compliance Audit: Learn More On The Unified Certification Standard

Cloud Compliance Audit

I have written previously about various types of audits that are necessary to validate your cloud service.  In this post, I will cover the cloud service audit that helps you pick the right cloud service provider (CSP). While it is important that customers take the initiative in checking the various guarantees offered by the vendor on their own, it is helpful to have an industry certification that verifies each of the major parameters and that backup the vendor’s claims.

The Unified Certification Standard (UCS) from the industry body, the International Association of Managed Service Providers (MSP Alliance), shows promise in this regard.

The UCS, previously known as the Managed Services Accreditation Program (MSAP), has auditors who visit the facilities of the CSPs that request to be audited, and evaluate the CSP on eleven major control objectives.

1. Provider organization, governance, planning and risk management

This verifies that the vendor company has established an organizational structure that will allow it to effectively manage their services and provide an appropriate level of risk management.

2. Documented policies and procedures

This part verifies that the employees are trained and made aware of compliance procedures and that there is a periodical review of those procedures.

3. Service change management

This part verifies that the vendor is properly documenting the capacity planning and control change operations.

4. Event management

Customer support is essential for cloud computing customers. Thus, the audit verifies that the vendor has an established ticketing system and a help desk, and that it staffs their Network Operations Center (NOC) with trained personnel.

5. Logical security

Physical access to the servers and password management procedures are verified in this audit.

6. Change management

This part of the audit verifies that changes to policies and systems are logged and documented.

7. Data integrity

Security of your organization’s data is very important, and in this audit the vendor’s policies concerning data access and security policies are evaluated.

8. Physical and environmental security

The vendor must have sufficient safeguards in its datacenter to protect itself against vandalism and other kind of attacks. Apart from this, the audit checks that the environment is sufficiently safe from natural forces and has an effective DR/BC (Disaster Recovery/Business Continuity) planning.

9. Service level agreements

The vendor must provide SLAs that are duly signed by the clients.

10. Client reporting, billing and satisfaction

The vendor must provide proper invoicing and billing and send periodic reports to its customers.

11. Financial health

To ensure that you have an uninterrupted access to your services, the vendor’s financial position must be stable and it must have been running a profitable business over the past six months.

All these factors are important for any cloud customer, and it would be great if all CSPs were accredited according to these objectives. Let us know, if your vendor is accredited by UCS and share your experiences.

By Balaji Viswanathan

Peter Tsai

Infrastructure-as-a-Service Security Responsibilities

Infrastructure-as-a-Service Updated: 11.19.2020 What is IaaS? Infrastructure as a Service (IaaS) allows you to rent computing resources from a third party that you then access through the web. You essentially outsource having to set up ...
Eddie Segal

Kubernetes on AWS: Tips for Cloud-Native Development

Kubernetes AWS Tips Kubernetes is a container orchestration and management tool that automates container deployment. Kubernetes is mainly used in the cloud. A recent survey by CNCF showed that 83% of organizations deploy Kubernetes on ...
Patrick Joggerst

Living on the Edge: The New Real-Time Communications Security Risks

Real-time communications Security Risks As more and more people have been forced to work remotely due to the global public health crisis, collaboration platforms have unexpectedly saved the day for millions of businesses and allowed ...
RPA-Data

How Digital Service Providers (DSPs) can Leverage RPA to Accelerate Data Migration by 2X

Accelerate Data Migration by 2X Ongoing trends in the Telco/DSP industry such as M&As, migration of the application to the cloud, and modernization of legacy applications have increased the frequency and scope of data migration ...
Marcus Schmidt

What IT Leaders Should Know About Microsoft’s Operator Connect

Microsoft’s Operator Connect Earlier this year, Microsoft announced a new calling service for Microsoft Teams (Teams) users called Operator Connect. IT leaders justifiably want to know how Operator Connect is different from Microsoft’s existing PSTN ...

PROXY SERVICES

The CloudTweaks technology lists will include updated resources to leading services from around the globe. Examples include leading IT Monitoring Services, Bootcamps, VPNs, CDNs, Reseller Programs and much more...

  • Smartproxy

    Smartproxy

    Smartproxy is a rising star in the constantly growing proxy market. Smartproxy offers awarded customer service, impressive performance, and is serious about your anonymity (yes, cybersecurity matters). The latest features developed by Smartproxy are 30 minute long sticky sessions and Google Proxies. Rumor has it, the latter guarantee 100% success rate

  • Bright Data

    Bright Data

    Bright Data’s network is one of the most robust of its kind globally. Here are its stark advantages: Extremely stable connection for long sessions (99.99% uptime guaranteed). Free to integrate with our Proxy Manager which allows you to define custom rules for optimized results. Send unlimited concurrent requests increasing speed, cost-effectiveness, and overall efficiency.

  • Rsocks

    Rsocks

    RSocks team offers a huge amount of residential plans which were developed for plenty of tasks and, most importantly, has been proved to be quite efficient. Such variety has been created on purpose to let everyone choose a plan for a reasonable price, online, rotation and other parameters.

  • Storm Proxies

    Storm Proxies

    Storm Proxies' network is optimized for high performance and fast multi-threaded tools. You get unlimited bandwidth. No hidden costs, no limits on bandwidth. Try Storm Proxies 100% Risk Free. If you are not happy with the service email us within 24 hours of purchase and we will refund you.