Battling Bandwidth: How to Make the Most of Collaboration Technology with What You’ve Got

Collaboration Technology As collaboration technology adoption grows, high-definition (HD) video has become the industry standard and has replaced the traditional, standard-definition (low-quality) video conferencing. The quality, simplicity and manageability of this medium, combined with wide availability and lower costs of…

How To Choose A Cloud Computing Service Provider

How To Choose A Cloud Computing Service Provider

With all the hustle and bustle brought about by cloud computing, small and medium-sized enterprises are really very confused when it comes to searching for a service provider who can deliver on his promises such as streamlining of operational expenses, reduction of capital expenses and the like. Because many entry-level users have doubts, fears, and uncertainties regarding cloud computing, it helps them if some entities can provide information about the subject so that they are well informed when they decide to move to the cloud.

In essence, a cloud computing service provider must be able to deliver on his promises to provide a reliable and secure environment in the most scalable, cost-effective, and simple manner. The service supplier must have state-of-the-art technology so that he can provide the best availability and performance. Aside from that, the cloud computing vendor must provide 24/7 access to the cloud environment from anywhere in the world using various platforms and devices. Technical support must be in place 24/7 so that users can quickly get help when they need it. The cloud computing provider must be able to build a network infrastructure that is fault-tolerant and comprehensive.

A cloud computing service supplier must be able to solve client dilemmas. Aside from that, the service provider must not make any unwarranted promises just to sign up a customer. Most of these vendors make it appear that when a customer shifts to cloud computing, there is no more need to invest in hardware or any internal infrastructure. The customer will be in shock when he later learns that this is not the case for cloud computing. Some suppliers also suggest that the return on investment on cloud computing is only financial in nature. The ROI of cloud computing can be operational, productive or financial.

When choosing a reliable cloud computing vendor, a customer must have an assurance that the chosen supplier has a competent backend. The supplier must be able to demonstrate both competence and capacity in a convincing manner in order for a customer to buy the services on offer. Infrastructure must be secure in order to defend customer data from threat. The service provider must be able to provide resources for internal audits as well as offer assurances that customer business processes are preserved even during disruptions.

A true cloud computing solution design allows customization for every client engagement and does not offer a one-size-fits-all service for all types of customers. The platform or infrastructure must be located in a high-performance facility and supported by various experienced engineers who can provide 24/7 technical support, and the cloud computing provider must be able to provide optimum bandwidth for all its users. It is advisable that such suppliers have datacenters in various countries, because this can offer data longevity and more robust security. The Service Level Agreement must be signed by both parties in order to formalize the cloud relationship. Performance measurement must be clearly stated in the SLA, together with responses and sanctions for the management of disputes.

By Florence de Borja