Companies That Pass On UCaaS Don't Know What They're Missing

Companies That Pass On UCaaS

As the helicopter hovers above the water, a young lieutenant checks his HUD. It shows an altitude at 8 meters with wind gusting at 17 knots. His eyes flick to the right and he checks his position. Right on target. 

“Team Alpha, this is Bravo. Are you ready?” The diver receives an affirmative response. But then a warning sounds, followed by a computerized voice: Priority message alert – Rescue target identified as known drug smuggler. Proceed with caution.

Did you hear that, Alpha? Let’s abort. Get your guys ready for this and we’ll come back around in five.

Though the above scenario might seem like something out of an action movie, cloud computing is already making it a reality. Gimmicks aside, most of us don’t have a vested interest in military technology, but the ability to communicate and transmit complex information instantly over any distance is as important to business as it is rescue work and drug busts.

At the heart of both successful rescue operations and efficient workplace collaboration lies the unified communications (UC) field. For anyone who who’s still stuck back in the aughts, UC brings together voice, video, IM, email, calendar, project management, file sharing, and more into a single integrated platform.

A recent Information Week survey found that 36% of businesses have already deployed a UC solution and 31% plan on deploying one within the next 6 to 24 months. But that still leaves one third of all companies who have no plans for adopting UC (though that’s down from 39% in 2011). A large percentage of the businesses uninterested in adopting UC reported seeing little business value in the technology, but chances are they just don’t know what they’re missing.

Consider the following  survey results recently published on IPsmarx.com:

  • Employees spent an average of 33 minutes a day unsuccessfully trying to schedule meetings.
  • Employees reported that 36% of their work days were spent trying to contact co-workers or find information that they thought should be easily accessible.
  • The average employee wasted 39 minutes a day duplicating communications and information sent to multiple people or departments.

The latest flavors of UC, especially UC as a Service (or UCaaS), address all of these inefficiencies (and more) by offering companies a low-cost, infrastructure-free solution that requires a minimal amount of training.

Consider Avaya’s recently launched UCaaS and cloud collaboration platform. By Providing UC as a service, Avaya allows companies to deploy a vendor-neutral platform that lets employees instantly find every available means of contacting any other employee or business partner. Once they’re in touch, workers can turn an instant message into a conference call, answer the office phone from an iPhone on the beach, or respond to an email by talking into a handset.

For medium to large corporations, a move to UCaaS can also mean significant cost savings. Many companies cobble together several services to provide UC-like capability, all of which either have their own subscription costs—or, even worse, require IT infrastructure On-Premises and the associated personnel to maintain it. It’s hard to believe any company would knowingly choose that over a UCaaS solution that brings together conferencing, messaging, meetings, and more all under the same umbrella, typically for a much lower price than an on-premises on piecemeal approach.

In a world where professionals are mobile and information wants to be free, workers need tools that empower them to be as efficient and productive as possible. By giving employees fast and easy access to all of their communication tools on any device at any time no matter where they are, corporations can improve workflow, speed the decision making process, and deliver results faster.

What business doesn’t want that?

This post is sponsored by Avaya.

By Robert Shaw

Ray Meiring
Proposal Management Software Benefits Amid the COVID-19 pandemic-induced supply chain and market challenges, 2021 started to course correct, allowing many companies to resume business operations. As a result, request for proposals (RFPs), sales proposals, and ...
Louis
Manufacturers’ Top Demands For Quality Software Competing on product quality has never been more urgent as rising raw material and component costs continue to squeeze manufacturers’ margins. At the same time, unpredictable supply chains make ...
Cloudtweaks Comic Ai
How AI Is Important for Businesses Shifting to Remote Work The Coronavirus Pandemic has taught us that organizations must have remote work choices. It is no longer possible to work in a digital environment. The ...
Martin Mendelsohn
The Colonial Pipeline Dilemma The Colonial Pipeline is one of a number of essential energy and infrastructure assets that have been recently targeted by the global ransomware group DarkSide, and other aspiring non-state actors, with ...
Rajesh Khanna
Implement Hyperautomation to Scale Automation Programs by 3X Most Digital Service Providers (DSPs) struggle to accelerate their path to Hyperautomation due to the complex processes with legacy systems and applications. Although Robotic Process Automation (RPA) plays a ...

SECURITY TRAINING

  • Isc2

    ISC2

    (ISC)² provides IT training, certifications, and exams that run online, on your premises, or in classrooms. Self-study resources are available. You can also train groups of 10 or more of your employees. If you want a job in cybersecurity, this is the route to take.

  • App Academy

    App Academy

    Immersive software engineering programs. No experience required. Pay $0 until you're hired. Join an online info session to learn more

  • Cybrary

    Cybrary

    CYBRARY Open source Cyber Security learning. Free for everyone, forever. The world's largest cyber security community. Cybrary provides free IT training and paid IT certificates. Courses for beginners, intermediates, and advanced users are available.

  • Plural Site

    Pluralsite

    Pluralsight provides online courses on popular programming languages and developer tools. Other courses cover fields such as IT security best practices, server infrastructure, and virtualization.