The Pros And Cons Of Cloud Telephony

The Pros And Cons Of Cloud Telephony

A cloud telephony system makes a business lean and helps them to refocus on the areas of core competence. This is a tool for the new generation where employees can work from anywhere, thus facilitating greater degree of flexibility. If you are a strong believer in the fact that businesses or offices must have on-premise telephony systems then you really need some strong reasons for using cloud telephony.telephone-cloud

In this article, we are going to have a look at the pros and cons of cloud telephony, but prior to that we need to learn what cloud telephony is all about.

A service provider installs multiple high end IP PBXs on a data server. The networked IP PBXs can handle thousands of calls. For reliability, the data center is connected through multiple T1 lines, and adequately backed up for power and data. It is also secured, physically and through software such as anti-virus and firewalls.

At the user end, what you need are Internet connection, and a few IP compatible phones. When you subscribe to could telephony, you get immediate access to all the features installed there.

There are numerous advantages of using cloud telephony, but as with solutions, this too has its own downsides. Let us delve deeper into the pros and cons of using cloud telephony:


Flexibility – Cloud telephony is highly flexible and you can use it with your existing network at an office. All you need is an Internet connection to get started. You can connect your digital phone, IP Phone, or even your laptop as the end point and start using the cloud telephony service.

There are several packages available from the service providers, and you can choose the one that suits your budget and business needs.

Advanced features – There are many advanced telephony features offered by the cloud telephony solutions. Some of the advanced features offered by cloud telephony systems are voicemail, push SMS, automated call distribution, call forwarding, interactive voice response etc.

Good value – For small business owners, cloud telephony is real value for money as they would be able to avail advanced telephony features at a fraction of their prices. Cloud telephony does away with the need to install IP PBX in your office. This gives an opportunity to everyone to experience VoIP.

Easy to support – The maintenance and support is a centralized feature and users do not have to worry about that. Hardware expansion, software updates and DB management are all handled by the service provider.


Latency – Latency is one of the biggest concerns while using the cloud telephony system. There are a lot of users who face a delay in transmission of voice signals due to the absence of high speed Internet connection.

Integration – Integration might be a concern for users that have an existing telecommunication system. Not all endpoint devices are supported by the cloud telephony system, and this needs to be checked before deploying the telephony system.

Costs – Subscription is time bound. You have to subscribe for a minimum period to get some of the features you may be looking for.

By Tanya Williams,

Tanya works with companies and dealers that deal with the new VoIP telecommunications technology. She helps people understand the new technology and how to use it for their own benefit. One such company is

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