Choice: A Critical Factor For A Successful Business

Isabelle Guid

A Critical Factor For A Successful Business

One of the most valuable business assets a company has today is its data. The problem is that most companies don’t know how to structure their information and then effectively leverage it to the benefit their organizations and their customers. Despite these challenges, there are now open, hybrid solutions (in the cloud and on premises) that have the unique ability to collect and analyze all of the unstructured data from companies, no matter what apps, devices, or storage are being used. To better plan for the year ahead, we took a look back at the 2015 trends around user interaction with company content.

One thing remained constant – diversity.

The following infographic shows employees used a variety of apps, devices, and storage this year to access and manage company information — more than we have ever seen before.
Employee-Spec

Applications & Mobility

Although consumer apps are extremely popular on mobile devices, business apps are primarily accessed via desktop. It is not because employees are not mobile, it is simply because today’s employees have more specialized roles. For example, construction workers who spend all day in the field will primarily leverage their applications from a tablet device. Meanwhile their colleagues on the design team, who are stationed at headquarters, will primarily leverage their applications via desktop computers. In some instances, employees even engage in specialized activities, where they may create content while in the office, but need to access it later while on-the-go. While this scenario only accounts for around 15% of employees, it is sizable enough for IT and management to consider.

Diversity Amongst Devices

While employees may be working from a specific set of approved applications, they use a variety of devices to access them. Although it has traditionally been seen as a Mac vs. Windows argument, in business today many different operating systems are being used to get the job done. Trends we have seen within subsets of our customers’ users this year are: R&D departments frequently working with Linux, sales teams tending to be more favorable towards Windows, and creative/marketing teams often collaborating via Mac OS. Again, the takeaway here is that businesses need to be able to support a variety of use cases and employee profiles. To do so, they must provide them with the ability to choose their own device, operating system, and even the specific applications they are most comfortable working with.

Browser Preference

When it comes to browsers there is no standardization or mandate from companies either. The data reflects that Google Chrome is the favorite this year, but there is still legitimate use of Internet Explorer, Firefox, and Safari. What’s surprising is that employees are significantly more fickle here than they are for other tools, like email or content editing solutions. They are willing to navigate through many windows across multiple browsers when interacting with their content – 40% using two or more at once.

Browser_Market_Map_June_2015

description-browser

(Image Source: Wikipedia)

In today’s technology-rich society, employees are easily customizing the way they work. While every organization may be different,, there is no denying that employee diversity is forcing IT to provide freedom and choice to their users. From devices and operating systems, to apps and services, it will be extremely important for companies to resist standardizing as it will ultimately hampers employees’ ability to work. Instead, IT needs to maintain visibility and control no matter what the employees decide to use and configure for their unique and varied workflows.

This can only be accomplished with an open, hybrid platform that can securely manage your information infrastructure and how it is being consumed and shared. Many cloud-only solutions aren’t able to provide this functionality for content, as they only have control of what resides in their stack. This inevitably forces users toward those content editing tools, which may be subpar in comparison to more popular apps on the market. Employees should be able to continue to work the way they want to, while your IT department safely manages the environment. No compromises required — just freedom of choice for IT and the organization.

By Isabelle Guis

A Winning Data Strategy Series Part 3: From Data-driven To An Insight-driven Organization

Insight-driven Organization This is the third piece of a 5-part series on plugging the obvious but overlooked gaps in achieving digital success through a refined data strategy. Data is essential, yes. But the whole idea ...

Kubernetes on AWS: Tips for Cloud-Native Development

Kubernetes AWS Tips Kubernetes is a container orchestration and management tool that automates container deployment. Kubernetes is mainly used in the cloud. A recent survey by CNCF showed that 83% of organizations deploy Kubernetes on ...

FlightHub and JustFly on Facial Recognition Technology, Travel and Privacy

Facial Recognition Technology For years facial recognition technology only existed in science books, television and cinema. The idea was brilliant. However, real-world technology hadn’t yet caught up with the concept. That’s changed in recent years ...

IT Culture Clash Where Employees Use Multiple Devices To Collaborate

Employees use multiple devices to collaborate It used to be that company IT decision makers could simply dictate the software that business units would use. However, in today’s business the IT culture clash where employees ...

Automate Order Fallout Resolution Using Self-healing Framework

Automate Order Fallout Resolution Using Self-healing Framework to Accelerate Resolution Time by 98% Most Digital Service Providers (DSPs) face a common challenge of meeting due dates for their customer orders. The instability and delay in ...

Developing Machine Learning-based Approach for Optimizing Virtual Agent (VA) Training

Optimizing Virtual Agent (VA) Training Achieve NLU model’s precision, recall & accuracy up to 78% The success of any Virtual Agent (VA) depends on the training of its Natural Language Understanding (NLU) model prior to ...