Generally, monitoring systems for each area of IT system management fall into one of three distinct groups. End-user monitoring ensures appropriate levels of service are being met; application layer monitoring tests service levels for each separate application; and infrastructure monitoring helps organizations avoid large-scale outages due to infrastructure component failures. These monitoring systems all need to quickly assimilate new data and systems, integrate with service management platforms for efficiency, incorporate business contexts, and deliver relevant and necessary performance communication to stakeholders.
By Jennifer Klostermann
