John Pientka

Where Are Your Users Learning About The Birds And The Bees Of Cloud?

Clouding Around

Where did you learn about the birds and bees – from your adolescent peers? How did that work out for accuracy? Today it’s from peers and the Internet. The same is true for your users and the cloud with the same sometimes disastrous consequences. You’re the CIO, shouldn’t they be learning cloud from you? Stop lamenting like Rodney Dangerfield how IT gets no respect. Step up and reach out.

Cloud use is spreading rapidly but most of your users have a vague or misguided concept of what cloud really is and its promises and pitfalls. Want proof? Often quoted are Gartner’s Top Ten Cloud Myths. But that is just scratching the service. A little digging reveals lots of misconceptions about SaaS, like here and here. Even your peers on the management committee hold foggy notions of how it works but are reluctant to admit it. Instead, they echo some of the buzzwords, quote an article they read in the WSJ, etc. Let’s face it. Your firm is already pregnant with cloud. Why not take a page from what your peers do and get ahead of the curve.

Your head of HR works hard at building and executing an education program for the company’s staff. It’s designed to encompass the many different facets of management and leadership to facilitate employees’ progress. It also points out all the policies and laws that need compliance. Attendance and regular testing is mandatory and for good reason. To grow, your firm needs knowledgeable leadership and a strong culture. To stay out of trouble, employees need to understand the firm’s and society’s norms and boundaries.

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Your CFO does the same. Folks are regularly exposed and held accountable to the business metrics and methodologies used to manage and steer the enterprise. The how and why you do what you do is critical for staff to understand, if the firm is going to reach its goals. Likewise, there are a lot of regulations where compliance is essential. They range from those covering all businesses, like SOX or FCPA, to those that are industry specific, like HIPAA or Dodd-Frank.

It’s a good bet that your operations, marketing, and other functions in the company do the same: provide development and tools for success while also pointing out the guard-rails between which actions can be taken in accord with company culture and society norms.

What are you doing for IT leadership? Let’s guess. Odds are you focus on the guardrails. You teach them good passwords, how to avoid phishing emails, perform safe browsing, use corporate data on their mobile devices, etc. All worthy topics but that’s not the half of it. As the fundamentals of your business become increasingly digital they are spending buckets of money on cloud computing. Who is teaching them about cloud? Who is helping the company’s staff make good decisions and avoid bear traps in cloud?

Safe bet it is not you. SaaS vendors go right around you directly to them. Their peers and buddies during meetings and conferences buzz about the latest cloud-based tool – and it’s even free to try! You turn around and surprise, everyone is on Salesforce.com and they are asking you to link it to your old Oracle order management system.

Why not get ahead of the curve and emulate your peers. Teach your users about cloud. Give them the basics, dispel the myths and paint relevant case studies to your industry and environment. Give them the big picture, too. Cloud is pretty prominent in the press these days: all the way from how everyone can use it to how it is transforming whole industries.

NetSuite is bought by Oracle. Salesforce.com elects to use AWS. Workday announces they will use IBM’s cloud for development. Is any of this relevant for your enterprise? Why not write a short note to all users or a post on your internal social media giving your point of view? Are you too busy to write something? Send a link to an article of blog post you particularly liked.

Make yourself the “go to” guy when different parts of the company contemplate using cloud. Do it for the company and do it for you. The CIO and IT’s role are changing and you need to negotiate a difficult path. Some even predict the CIO position will disappear. Nothing is certain but wouldn’t it be better if your users viewed you as a valuable and essential member of the team?

(Originally published Oct 13th, 2016. You can periodically read John’s syndicated articles here on CloudTweaks. Contact us for more information on these programs)

By John Pientka

John Pientka

John is currently the principal of Pientka and Associates which specializes in IT and Cloud Computing.

Over the years John has been vice president at CGI Federal, where he lead their cloud computing division. He founded and served as CEO of GigEpath, which provided communication solutions to major corporations. He has also served as president of British Telecom’s outsourcing arm Syncordia, vice president and general manager of a division at Motorola.

John has earned his M.B.A. from Harvard University as well as a bachelor’s degree from the State University in Buffalo, New York.

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