Thousands of Tesco Bank accounts were attacked by fraudsters just days ago, and as a result, the online payments of customers’ current accounts were frozen; though regular services are being restored, online and contactless transactions have been suspended. Dubious transactions were apparently seen on around 40,000 accounts, and initial reports suggested theft from 20,000 Tesco Bank clients. However, the latest information available suggests that only 9,000 accounts were involved; although quickly reimbursed by the bank, a total of £2.5 million was pilfered from these luckless clients in the attack. A disturbing episode occurring just as many consumers are beginning to trust some of fintech’s more reputable products.
What Went Wrong?
Details are still scarce, but it’s speculated that this security breach is due to human error (deliberate or accidental) and/or poor data sharing controls. Currently, the National Cyber Security Centre is working with the National Crime Agency as investigations into Britain’s largest banking cyber-attack proceed. Sadly, we should by no means consider this attack a fluke. CloudTweaks received exclusive comment from, CEO and founder of cyber security platform GreatHorn, who says, “Breaches like this are possible in the U.S. in part because bank security routines for debit transactions are woefully inadequate. Even chip-and-pin technology won’t stop this type of threat; perimeter security that protects against access to card data is a good start, but absent behavioral analytics around account usage, fraudulent transactions will generally not be detected or prevented.”
The Threat to Average Consumers
In a case such as this, consumers are left with very little recourse; though stolen funds are being returned to Tesco Bank clients, it’s understood that there was absolutely no client error involved and nothing any of them could have done to better secure their accounts. Says O’Brien, “One of the primary threats to consumers is around illicit use of their debit accounts; seeing this kind of attack compromise a major retailer suggests that we will see an increase in the amount of fraud that is directed at regular users, and likely both immediately and over the long term. One common approach is for thieves to place very small debits against stolen cards, confirming that the cards themselves work, and then follow it with larger drawdown charges months or even years later.”
Tesco Bank chief executive Benny Higgins has assured customers that no personal data has been compromised, a relief for the victims of this latest fraud, but reminding us that the threat of data theft is very real in attacks of this nature. We’re reminded that, unfortunately, the technology we trust needs a fair amount of supervision by ourselves and just because our fintech products are backed by a respected and reputable player doesn’t mean they’re failsafe.
A warning for the fintech sector, the Tesco Bank cyber-attack will hopefully encourage new and established organizations in the sector to implement more stringent controls. O’Brien remarks, “Overall, this type of threat is a significant one, and should be a warning to the industry that better (and more automated) analysis of security-related activity is a requisite for a modern security posture.” Regrettably, such a fiasco is likely to result in a decline of the general consumer’s opinion of fintech products, the developing trust hard-won to begin with, and with cybercrime increasing financial costs associated with fintech firms it’s possible that this attack and others like it will push customers back to traditional financial systems. But then again, some of our brightest tech talent animates the fintech industry so perhaps with the right regulations and judicious development we can expect products both innovative and unfailingly secure.
By Jennifer Klostermann