Moving Your Phone System To The Cloud And Empowering Your Mobile Workforce

Moving your phone system to the cloud

The cloud is already providing businesses with such a range of advanced tools and services, optimizing communication across channels, improving global cooperation, and supporting collaboration between teammates and partners both on and off location; it’s a wonder then that cloud-based phone systems haven’t always been a top priority. The move from a traditional PBX system to VoIP sometimes seems daunting, but with the many benefits of such cloud communication, including improved efficiency and productivity, a range of cutting edge features, along with the ever-important cost savings, it’s a valuable switch happening more and more often.

What Precisely is VoIP?

Voice over Internet Protocol (VoIP) is, essentially, a telephone service that operates over the internet. Instead of plugging into the local telephone company, VoIP makes it possible to utilize a broadband connection for voice communication, providing all the benefits of standard PBX systems and a whole host of extras. To begin with, VoIP services offered users a cheaper calling service, but today such systems are far more than a cost-reduction tool.

Using VoIP hardware, analog phone signals are converted into digital signals which can be sent across the internet and then connected to the intended recipient’s phone system, all in the blink of an eye. VoIP services allow connection to other VoIP users, but more importantly they are just as capable of connecting to standard telephones residing on local telephone service provider networks. Perhaps you’re thinking, I’ve got Skype, that’s internet calling, right? Why would I need anything more? Well, Skype is really just the bare bones when compared to some of the advanced cloud-based phone systems available. Certainly valuable tools, standard internet calling systems make it possible to connect with others, typically using the same application, across the internet, but advanced cloud communication systems take it several steps further.

The Cutting-Edge Advantages of Cloud-Based Phone Systems

The more sophisticated cloud-based phone systems typically incorporate IP desk phones and computers into an organization’s infrastructure, making telephonic communication as uncomplicated and seamless as one could wish. This provides the advantages of standard telephone calls as necessary but adds the benefit of straightforward video and conference calling. The more progressive providers would generally also provide applications for smartphones which enables employee devices to act as part of an organization’s cloud communication system, along with features for secure voice, fax, and text.

Along with the expected call cost savings most VoIP systems will provide, cloud-based phone systems offer flexible infrastructure and hardware pricing that easily overshadow traditional PBX systems. Though PBX hardware implementation usually involves expensive initial outlays along with periodic fees for upgrades, maintenance, and training, cloud-based phone systems characteristically follow the cloud model we’ve all come to love; pricing is flexible, ownership of equipment remains with the service provider, along with the responsibility for all maintenance and upgrading, and Scaling up or down to meet current business requirements is a jiffy. Moreover, with the possibility of tagging in employee devices, the reach of such systems is extensive.

BYOD and Cloud-Based Phone Systems

Bring Your Own Device (BYOD) policies are springing up everywhere as businesses recognize the need for security and privacy protocols; however, this phenomenon can easily be to an organization’s benefit if the necessary services are applied. Innovative Service Providers offer applications which unify personal devices with company cloud communication products allowing users to work from their own devices, improving productivity and efficiency through both a user’s familiarity with their tech and the possibilities for remote working. Such applications make it possible for users to call, text, and fax from their own devices while utilizing business numbers, and some solutions make it possible to incorporate business address books which avoid duplication of information and effort. And, of course, BYOD strategies reduce the amount of hardware which needs to be purchased by the company, additionally enhancing the cost savings provided by such a model.

Cashing in with a Mobile Workforce

Remote working is a trend that’s taken the world by storm, benefiting both employer and employee alike with a flexibility that often results in greater productivity and diminished downtime. By 2020, predicts IDC, nearly 75% of the United States workforce will be mobile, and so implementing strategies and tools to better facilitate this trend can only be to an organization’s profit. BYOD is one such strategy, and with the right applications integrating personal devices into a company’s communication system, the brand doesn’t suffer, and overall control remains high.

Another essential cloud-based phone system tool supporting a mobile workforce is the provision for meetings, be it online, conferencing calling, or video conferencing. Some of the better products on offer are capable of meetings between only two, or as many as a thousand, participants, and further offer data sharing options for transfer of presentations, pictures, and work product across cloud storage platforms. Such collaboration opportunities between employees, business partners, and clients via a cloud-based model reduce travel time and expenses and keep personnel focused on core business activities.

Furthermore, for remote workers, flexi-workers, and even for workers taking some time off, an optimum cloud communication system makes it possible to stay in touch with their home office, in-country or out-of-country, without bearing the brunt of expensive roaming costs. Such advanced applications ensure team cooperation isn’t detrimentally affected by colleagues being out of the office and foster quality customer engagement by ensuring relevant personnel are always reachable.

RingCentral – Advanced Communication for Today’s Global Workforce

In 2016, Gartner recognized RingCentral as a Magic Quadrant Leader for 2016 Unified Communications as a Service, Worldwide. For over a decade, the organization has provided progressive cloud communication tools which unify voice, business messaging, video conferencing, team collaboration, and online meetings. Globally, more than 350,000 businesses enhance employee productivity and bolster client relations through reliance on RingCentral’s products. Providing a complete range of cloud-based communication system tools and products, from hardware to integration, features including toll-free numbers, call recording, video and audio conferences, and auto-receptionist, as well as both mobile and desktop applications, if you can imagine it, RingCentral can supply it. For more information take a look at this demo, or sign up for a free trial.

Sponsored series by RingCentral

By Jennifer Klostermann

Episode 5: How the Pandemic is Changing Business and the Cloud

An Interview with Ed Dryer of Steadfast With the global pandemic wreaking havoc on business ...

Episode 2: Coronavirus Phishing Emails and Work-from-Home Meetings

Coronavirus Phishing Emails What to watch out for as scammers exploit pandemic panic, and tips ...

Episode 1: Why Small and Medium Sized Businesses Need an MSP

Small and Medium Sized Businesses Need an MSP Small and medium-sized businesses don’t enjoy the ...

SIGNUP FOR OUR FREE NEWSLETTER

Enjoy thought leadership insights, industy news, free tech reports, podcasts and comics.
Something went wrong. Please check your entries and try again.
Kishore Durg

Relevance at scale is the key to growth – just ask Del Monte Foods

Relevance at scale is the key to growth Consumer goods companies have seldom had things tougher. The possibilities shown to consumers by customer experience leaders ...
Bruce Guptill

As The Digital Workplace Strengthens, Traditional Business Thinking Must Die

The Digital Workplace The cloud-driven, digital workplace is enabling better ways of working, new ways of doing business, and entirely new business opportunities. It is ...
Hillary T

The Current Wave of Smart Home Technology

The Future of Smart Home Technology Some say the vision of smart homes kicked off with the invention of household machines in the early part ...
Or Lenchner

Using an IPPN to fight ad fraud: your questions, answered

Using an IPPN to fight ad fraud It’s a well-known fact: the internet is a marketer’s dream, offering brands the chance to engage with consumers ...
Mark Barrenechea

So are Bad and Stranger Things—the Negative Impact of Technology

Negative Impact of Technology Cyberattacks and information breaches are happening every day, from influencing the outcomes of elections to bringing down businesses to massive data ...
Chandani Patel

Design Practices: AWS IoT Solutions

AWS IoT Solutions Internet of Things (IoT) presents an unparalleled opportunity for every industry to address their business challenges. With the proliferation of devices, one ...