Cybersecurity employees reported what they saw as staffing issues and other problems to bank’s internal auditors, human-resources department and other senior executives
Before a giant data breach at Capital One Financial Corp. COF 0.26% , employees raised concerns within the company about what they saw as high turnover in its cybersecurity unit and a failure to promptly install some software to help spot and defend against hacks, according to people familiar with the matter.
The cybersecurity unit—responsible for ensuring Capital One’s firewalls were properly configured and scanning the internet for evidence of a data breach—has cycled through senior leaders and staffers in recent years, according to the people. About a third of its employees left in 2018, some of the people said.
Capital One last month disclosed that a hacker accessed the personal information of about 106 million of its card customers and applicants. Before the hack was made public, employees had raised concerns about what they saw as staffing issues and other problems to the bank’s internal auditors, human-resources department and other senior executives, according to some of the people…