CenturyLink’s nationwide, 37-hour outage in December 2018 disrupted 911 service for millions of Americans and prevented completion of at least 886 calls to 911, a new Federal Communications Commission report said.
Back in December, FCC Chairman Ajit Pai called the outage on CenturyLink’s fiber network “completely unacceptable” and vowed to investigate. The FCC released the findings from its investigation today, describing how CenturyLink failed to follow best practices that could have prevented the outage. But Pai still hasn’t announced any punishment of CenturyLink.
The outage was so extensive that it affected numerous other network operators that connect with CenturyLink, including Comcast and Verizon, the FCC report said. An FCC summary said:
The outage affected communications service providers, businesses customers, and consumers who relied upon CenturyLink’s transport services, which route communications traffic from various providers to locations across the country. The outage resulted in extensive disruptions to phone and broadband service, including 911 calling. As many as 22 million customers across 39 states were affected, including approximately 17 million customers across 29 states who lacked reliable access to 911. At least 886 calls to 911 were not delivered.