Managing Your Internal IT
Your company’s internal IT team is responsible for keeping things running smoothly, and they deserve all the support you can give them. Here are ten ways to make their lives easier.
Keep things organized
One of the best ways to make life easier for your internal IT team is to simply keep things organized. Whether you are using a third-party system or have your own proprietary one, organization entails includes everything from maintaining clear communication channels to having a well-organized knowledge base.
Taking the time to keep things organized will save your team a lot of time and frustration in the long run.
Use an IT ticketing system
If your company doesn’t already have an IT ticketing system, then it’s time to invest in one. A good ticketing system will make it much easier for your internal IT team to track and manage requests.
There are a number of different ticketing systems available on the market, so it’s important to do your research and choose one that will fit the needs of your company.
Create a knowledge base
Another way to make life easier for your internal IT team is to create a knowledge base. A knowledge base is a repository of information that can be used by team members to self-serve and resolve common issues.
Creating a knowledge base can be a bit of an investment up front, but it will save your team a lot of time in the long run.
Automate where possible
Another way to make things easier for your internal IT team is to automate where possible. There are a number of different tasks that can be automated, such as password reset requests, account creation, and so on.
Automating these tasks will free up your team’s time so they can focus on more important tasks.
Use a help desk software
If you want to make things even easier for your internal IT team, then you should consider using help desk software. A help desk software is a tool that helps to manage and track support requests. These end up making life a lot easier for internal IT because they can see all the requests in one place and can easily track their progress.
Have clear communication channels
One of the biggest bottlenecks for an internal IT team is a lack of clear communication channels. If team members are unsure of who to contact for certain issues, then it can lead to a lot of wasted time and frustration.
To avoid this, it’s important to have clear communication channels in place. This could involve setting up an intranet site, using a chat tool like Slack, or even just creating a list of contacts.
Implement a change management process
Another way to make things easier for your internal IT team is to implement a change management process. A change management process is a formalized way of managing changes to systems and processes.
Having a change management process in place will help to ensure that changes are made in a controlled, safe and cost-effective manner, which will ultimately save your team a lot of time and hassle.
Use monitoring tools
Monitoring tools are another great way to make life easier for your internal IT team. Monitoring tools allow you to keep track of your systems and identify potential issues before they cause problems.
This can save your team a lot of time and frustration, as they can often resolve issues before they even happen.
Adopt a DevOps approach
If you want to really streamline your internal IT operations, then you should consider adopting a DevOps approach. DevOps is a methodology that stresses collaboration between development and operations teams.
This can lead to a more efficient workflow and can ultimately save your team a lot of time.
Another way to make things easier for your internal IT team is to encourage self-service. Self-service can involve anything from using a knowledge base to submit requests directly to the team.
Allowing team members to self-serve will ultimately save your team a lot of time, as they won’t have to field as many requests.
Implementing even just a few of these tips can really help to make life easier for your internal IT team. By taking some time to streamline your operations, you’ll ultimately be able to save your team a lot of time and headaches.
By Gary Bernstein
Gary has written for several publications over the last 20 years with his primary focus on technology. He has contributed to sites such as Forbes, Mashable, TechCrunch and several others.