Darach Beirne

Darach Beirne

Improve the Customer Experience by Connecting IT Silos

Connecting IT Silos Customer experience (CX) is a top priority for businesses across industries. The interactions and experiences customers have with a business throughout their entire journey – from first contact to becoming a happy and loyal customer – comprise

Darach Beirne

Take Control of Telecom by Being Your Own Carrier

Being Your Own Carrier Departments and organizations of all sizes and across all industries are transitioning away from traditional hardware IT systems and embracing SaaS-based cloud offerings. The global pandemic has spurred greater cloud adoption, prompting developers and IT teams

Darach Beirne

Raising the Bar for Business Communications with Deep Customization of WebRTC

Business Communications and WebRTC By Darach Beirne, Vice President of Customer Success at Flowroute, now part of Intrado, and Julien Chavanton, Voice Platform Architecture Lead at Flowroute, now part of Intrado With rising customer demand for personalized online experiences, businesses