Derrek Schutman

Derrek Schutman

Implementing Digital Capabilities Successfully to Boost NPS and Maximize Value Realization

Implementing Digital Capabilities Successfully Building robust digital capabilities can deliver huge benefits to Digital Service Providers (DSPs). A recent TMForum survey shows that building digital capabilities (including digitization of customer experience and operations), is the highest post-pandemic priority for DSPs.

Derrek Schutman

Providing Robust Digital Capabilities by Building a Digital Enablement Layer

Building a Digital Enablement Layer Most Digital Service Providers (DSPs) aim to provide digital capabilities to customers but struggle to transform with legacy O/BSS systems. According to McKinsey research, 70% of digital transformation projects don’t reach their stated goals. However,