Hilary Thompson

Hillary T

The Current Wave of Smart Home Technology

The Future of Smart Home Technology Some say the vision of smart homes kicked off with the invention of household machines in the early part of the 20th century, but the current wave of smart home technology was established in

Black Cloud Tech

How Natural Language Processing Will Change Customer Service

Natural Language Processing Natural language processing is one subset of AI driving human-machine interactions forward. From helping with direct calls to providing robust alternatives to human workers, it holds many possibilities for customer service on both the front and back