Thought Leader
4 articles published
<b>Senior Director, </b><b>Prodapt Solutions</b> <span lang="en-IN">Muthukumaravel is a hands-on technology leader with 15+ years of consulting experience. He has a commanding knowledge of network engineering including provisioning, operations, management of system architectures, and implementation. He is passionate about implementing solutions that rejuvenate Telcos/DSPs (digital service providers) through Platform and Network modernizations, and cloud automation. </span> Muthu is the Senior Director at Prodapt, a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives.
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Simplifying the E-commerce selling experience Understanding your customers’ needs and preferences has become increasingly crucial for winning in the digital economy. According to McKinsey, ‘a successful e-commerce platform needs to evolve…
DSPs Can Proactively Improve Broadband Performance 67% of customers who contact their Digital Service Provider’s (DSP’s) customer service report broadband issues. Around 26% of customers report inconsistent internet speed causing…
Digitally transform operations of field technicians, design & planning team to reduce overall MTTR by 45% Most of the Digital Service Providers (DSPs) are struggling with the rising cost of…
Automate Order Fallout Resolution Using Self-healing Framework to Accelerate Resolution Time by 98% Most Digital Service Providers (DSPs) face a common challenge of meeting due dates for their customer orders.…
