Muthukumaravel Sakthivel
Simplifying the E-commerce selling experience Understanding your customers’ needs and preferences has become increasingly crucial for winning in the digital economy. According to McKinsey, ‘a successful e-commerce platform needs to evolve and cater to the customers’ changing needs. Unlike the digital
Read MoreDSPs Can Proactively Improve Broadband Performance 67% of customers who contact their Digital Service Provider’s (DSP’s) customer service report broadband issues. Around 26% of customers report inconsistent internet speed causing work from home issues during the pandemic. A recent E&Y
Read MoreDigitally transform operations of field technicians, design & planning team to reduce overall MTTR by 45% Most of the Digital Service Providers (DSPs) are struggling with the rising cost of repeat-dispatch and a higher Mean Time to Repair (MTTR). As
Read MoreAutomate Order Fallout Resolution Using Self-healing Framework to Accelerate Resolution Time by 98% Most Digital Service Providers (DSPs) face a common challenge of meeting due dates for their customer orders. The instability and delay in order fulfillment are increasing with
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