Rajesh Khanna

Rajesh Khanna

Creating a smart field workforce with an AI-powered video guide

July 5, 2022

Creating AI-powered video guide Field services are integral to ensuring business continuity for service providers. However, inefficiencies in field service significantly increase the operational costs. One of the major reasons for inefficient field service is repeat site visits or rework,

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Rajesh Khanna

How Digital Service Providers (DSPs) can Implement Hyperautomation

February 4, 2022

Implement Hyperautomation to Scale Automation Programs by 3X Most Digital Service Providers (DSPs) struggle to accelerate their path to Hyperautomation due to the complex processes with legacy systems and applications. Although Robotic Process Automation (RPA) plays a vital role in an organization’s

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Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS

March 30, 2021

Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers

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Rajesh Khanna

How to Re-imagine DSP’s Contact Centers with Intelligent Process Automation

January 19, 2021

Intelligent Process Automation Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more enough to provide customer delight, rapid resolution, and improved agent

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Robots

How DSPs can Improve Straight Through Processing Rate in RPA Implementations by up to 82%

January 4, 2021

Robotic Process Automation Digital Service Providers (DSPs) today are well placed to take advantage of next-generation technologies like Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence. As most of the smart DSPs have already implemented RPA and have been

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Louis
Tighter budgets, a near-record level of projects to be done with a smaller staff and a rising number of malware-free attacks are a few of the many challenges taking the security team’s time away from zero trust. CISOs ...
Tiago Ramalho
More equitable future for food distribution with AI At best, only 70% of food gets used in the United States. The rest goes to waste. Although devastating, the good news is this massive waste of ...
Ray Meiring
Proposal Management Software Benefits Amid the COVID-19 pandemic-induced supply chain and market challenges, 2021 started to course correct, allowing many companies to resume business operations. As a result, request for proposals (RFPs), sales proposals, and ...
Ronald van Loon
We live in an increasingly unpredictable world. Businesses must be prepared for this uncertain world and overcome the challenges they face in a digitally dominant landscape. Ronald van Loon is a partner with Splunk and ...
Louis
Manufacturers’ Top Demands For Quality Software Competing on product quality has never been more urgent as rising raw material and component costs continue to squeeze manufacturers’ margins. At the same time, unpredictable supply chains make ...