Rajesh Khanna

Rajesh Khanna

How Digital Service Providers (DSPs) can Implement Hyperautomation

February 4, 2022

Implement Hyperautomation to Scale Automation Programs by 3X Most Digital Service Providers (DSPs) struggle to accelerate their path to Hyperautomation due to the complex processes with legacy systems and applications. Although Robotic Process Automation (RPA) plays a vital role in an organization’s

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Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS

March 30, 2021

Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers

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Rajesh Khanna

How to Re-imagine DSP’s Contact Centers with Intelligent Process Automation

January 19, 2021

Intelligent Process Automation Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more enough to provide customer delight, rapid resolution, and improved agent

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Robots

How DSPs can Improve Straight Through Processing Rate in RPA Implementations by up to 82%

January 4, 2021

Robotic Process Automation Digital Service Providers (DSPs) today are well placed to take advantage of next-generation technologies like Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence. As most of the smart DSPs have already implemented RPA and have been

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Gilad David Maayan
What Is SSPM? SaaS Security Posture Management (SSPM) is a set of security tools that an organization’s security team can use to gain visibility and manage security for their Software as a Service (SaaS) applications ...
Shireesh Thota
Here’s How to Position Your Organization for the Era of Data Intensity We live in a data-intensive era. Data is booming. Companies are realizing that data is one of the most important assets and they ...
The all-new Stellar Repair for MS SQL – an Efficient Tool to Fix SQL Database Corruption
Efficient Tool to Fix SQL Database Corruption SQL database corruption is not uncommon. There are many reasons for SQL database corruption, such as virus infection, bugs in the SQL Server, errors during updates, abrupt system ...
Rakesh Soni
Businesses now see the cloud as a standard, and they are always on a hunt for ways to leverage the cloud to its full potential. And if enterprises need to be competitive in the ever-expanding ...
Martin Mendelsohn
The Colonial Pipeline Dilemma The Colonial Pipeline is one of a number of essential energy and infrastructure assets that have been recently targeted by the global ransomware group DarkSide, and other aspiring non-state actors, with ...