Thought Leader
5 articles published
<strong>Director – Delivery Lean/Consultant</strong> Rajesh Khanna has 20+ years of experience in the IT/ITES/Telecom Industry leads RPA Delivery & Process Consulting team in Chennai, India focusing on Automation and Transformation projects across different accounts. He is instrumental in streamlining and optimizing operations by implementing Robotic Process Automation (RPA). Rajesh is a certified Lean practitioner and ISO auditor. He has led process improvement initiatives through lean six sigma methodologies, automation, and kaizen. Executed multiple consulting projects aiming at eliminating waste, improving accuracy, cost-benefit, cycle time reduction, productivity improvement directly impacting the bottom line.
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Creating AI-powered video guide Field services are integral to ensuring business continuity for service providers. However, inefficiencies in field service significantly increase the operational costs. One of the major reasons…
Implement Hyperautomation to Scale Automation Programs by 3X Most Digital Service Providers (DSPs) struggle to accelerate their path to Hyperautomation due to the complex processes with legacy systems and applications. Although Robotic…
Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a…
Intelligent Process Automation Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more…
Robotic Process Automation Digital Service Providers (DSPs) today are well placed to take advantage of next-generation technologies like Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence. As most of…
