Rajesh Khanna

Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS

Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers

Rajesh Khanna

How to Re-imagine DSP’s Contact Centers with Intelligent Process Automation

Intelligent Process Automation Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more enough to provide customer delight, rapid resolution, and improved agent

Robots

How DSPs can Improve Straight Through Processing Rate in RPA Implementations by up to 82%

Robotic Process Automation Digital Service Providers (DSPs) today are well placed to take advantage of next-generation technologies like Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence. As most of the smart DSPs have already implemented RPA and have been