Rajesh Khanna

Creating a smart field workforce with an AI-powered video guide

July 5, 2022

Creating AI-powered video guide Field services are integral to ensuring business continuity for service providers. However, inefficiencies in field service significantly increase the operational costs. One of the major reasons for inefficient field service is repeat site visits or rework,

How Digital Service Providers (DSPs) can Implement Hyperautomation

February 4, 2022

Implement Hyperautomation to Scale Automation Programs by 3X Most Digital Service Providers (DSPs) struggle to accelerate their path to Hyperautomation due to the complex processes with legacy systems and applications. Although Robotic Process Automation (RPA) plays a vital role in an organization’s

Digitizing Contact Center to Reduce Call Volume by 30% and Improve NPS

March 30, 2021

Digitizing Contact Center With a Net Promoter Score (NPS) average of 24, telecom holds the lowest industry average according to the NPS Benchmarks Report. Operational inefficiencies in contact centers play a major role in the low NPS for Digital Service Providers

How to Re-imagine DSP’s Contact Centers with Intelligent Process Automation

January 19, 2021

Intelligent Process Automation Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more enough to provide customer delight, rapid resolution, and improved agent

How DSPs can Improve Straight Through Processing Rate in RPA Implementations by up to 82%

January 4, 2021

Robotic Process Automation Digital Service Providers (DSPs) today are well placed to take advantage of next-generation technologies like Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence. As most of the smart DSPs have already implemented RPA and have been

THOUGHT LEADERS

Unleash the Power of AI Without Compromising Security: How Federated Learning is Changing the Game

The increasing adoption of technology and AI in business continues to drive concerns regarding sensitive data and the protection of assets. Organizations must implement tools to protect data while also leveraging that data to identify ...

How to Enable Successful Remote Work Strategy with AI

How AI Is Important for Businesses Shifting to Remote Work The Coronavirus Pandemic has taught us that organizations must have remote work choices. It is no longer possible to work in a digital environment. The ...

Accelerating the AI Pipeline with Optimized Software

In 2030, AI will likely contribute around $15.7 trillion to the global economy. Organizations that invest significantly in AI and leverage practices that accelerate and scale AI development have been shown to gain the highest ROI from AI ...

3 ways AI can create a more equitable future for food distribution

More equitable future for food distribution with AI At best, only 70% of food gets used in the United States. The rest goes to waste. Although devastating, the good news is this massive waste of ...

Flashpoint’s Cyber Threat Intelligence Index: Q3 2023 Edition

Cyber Threat Intelligence In an era of rapid digital transformation, we have witnessed a concerning evolution in the cyber threat landscape. Recent data analyses, as illustrated in the "Cyber Threat Intelligence Index: Q3 2023" report, ...

How AI is Reshaping Business Operations for MSPs

Fueled by extensive demand in IT, healthcare, financial services, and telecommunication—initially spurred by the pandemic-driven frenzy to transition to remote working—managed service providers (MSPs) are busier than ever. As businesses adopt MSP services to upgrade, ...