No Longer Doing It by the Book: The Rise of the As-a-Service Industry In mid-2015, a world leader in online book sales announced a ground-breaking approach to royalty payments to authors whose books were listed on their e-book lending service.
The ‘Centerless’ Economy Have you ever wondered why certain coins have ridged edges? They are prevalent within the currencies of many nations. The mint actually calls it “reeding.” But what is it for? There was a time when the coins
Furthering Your Business Here is a typical customer service story that illustrates the gap between the power of modern commerce and the struggling mindset of business. John is a retail customer, who, like many people, enjoys shopping at specific stores.
Employee Engagement Employees face a number of challenges in their day-to-day jobs, with emails, distractions and a never-ending workload topping the bill. A great deal of time is spent learning to use business technologies in the name of improved productivity,
The Importance of Practical Experience One of the most interesting scenes to watch – if you are fortunate enough to time it right – is a full-scale emergency drill conducted by joint teams of firefighters, police and paramedics. These can
Citizen Engagement Literacy The term “engagement literacy” is not commonly-used at this moment, but it is a concept that bears greater attention in an age where personal data is king. Citizens and consumers now provide two currencies to the retailers
Security Incident Response Team The incidences of modern cyber-attacks are growing, along with their sophistication. Every single weakness, whether technological or human, is being constantly exploited, and the interconnectedness of computers means that a break-in, theft or infection on one
Facebook’s Effortless Marketing Do you remember those early TV commercials for Facebook (See Parody)? When it was just starting out and social media was a new thing? Of course you don’t. Because they didn’t happen. Facebook grew into a world-changing phenomenon
The Heart of the Tin Man This is an exciting age to do business. Humans are connecting and communicating using new technologies that free them from many of the factors that caused delay and error in the analog world, such
Big Data Analytics In 1983, author Isaac Asimov published a remarkable science fiction anthology called Foundation. Its central theme was the use of mathematical models to envision the progress of civilization and to establish appropriate benchmarks for its successful continuance
Lawsuits and Legacy Many people envision technology as purely a forward-looking thing, with new approaches to commerce and communications offering increased levels of security and profitability. Although this is indeed the case, it is also important to keep an eye
Enable Business Through Unstructured Data According to IBM’s Global C-suite study, one of the CIO’s primary responsibilities is to help companies deliver a better customer experience through technology. Customers enjoy far more choice than ever, and they are empowered by