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R.I.C.E: Reducing Cost, Improving Compliance, Controlling Data, Enhancing Experience

R.I.C.E: Reducing Cost, Improving Compliance, Controlling Data, Enhancing Experience

R.I.C.E Therapy for Next Generation Customer Experience As industries worldwide adapt to the digital transformation that is modernizing many business ...
Follow the Lead: 5 Data Security Tips Small Businesses Should Mimic From Larger Enterprises

Follow the Lead: 5 Data Security Tips Small Businesses Should Mimic From Larger Enterprises

Data Security Tips Small Businesses Should Mimic As more and more companies begin to switch to the cloud, cyber attacks ...
Philips teams with HPE on ecosystem approach to improve healthcare informatics-driven outcomes

Philips teams with HPE on ecosystem approach to improve healthcare informatics-driven outcomes

The next BriefingsDirect healthcare transformation use-case discussion focuses on how an ecosystem approach to big data solutions brings about improved healthcare informatics-driven outcomes ...
AI In Telecom: Intelligent Operations is the New Norm

AI In Telecom: Intelligent Operations is the New Norm

Intelligent Operations The move towards an intelligent world is faster and more rapid than it ever was before. The increase ...
Problem In Customer Support – What Mobile App Developers Can Learn From AmEx

Problem In Customer Support – What Mobile App Developers Can Learn From AmEx

Mobile App Developers Peanut butter and jelly, salt and pepper, marketing and… customer support? We don’t tend to consider customer ...
Opportunities and Pitfalls When Hiring a Chief Data Officer

Opportunities and Pitfalls When Hiring a Chief Data Officer

The Chief Data Officer As part of their digital roadmap, organizations are increasingly taking advantage of big data and making ...
A Ray of Digital Sunshine During a Hurricane Portends Big Changes in One of the World’s Largest Industries

A Ray of Digital Sunshine During a Hurricane Portends Big Changes in One of the World’s Largest Industries

A Ray of Digital Sunshine Here’s something that will bring a smile: As hurricane Irma was about to slam into ...
Connecting Smart Homes with the Internet of Things

Connecting Smart Homes with the Internet of Things

Internet of Things Wikipedia defines Internet of Things, as “the internetworking of physical devices, buildings, and other items embedded with ...
5 Cloud-Based Customer Service Trends

5 Cloud-Based Customer Service Trends

Customer Service Trends Customer service has become the new battleground in today's marketplace. In fact, 97 percent of customers around ...
2017 Expected To Bring Cloud Service Price Hikes

2017 Expected To Bring Cloud Service Price Hikes

Cloud Service Price Hikes As the year comes to a close and there’s a new one on the way, people ...