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How Big Data Is Helping In Customer Service Environment

How Big Data Is Helping In Customer Service Environment

Customer Service Environment Do you remember the last time you spoke to an agent over the phone seeking some help? ...
Journey Science In Telecom: Take Customer Experience To The Next Level

Journey Science In Telecom: Take Customer Experience To The Next Level

Journey Science In Telecom Journey Science, being derived from connected data from different customer activities, has become pivotal for the ...
Have You Heard of AI Washing? Meet the Latest Case: An AI Washing Machine!

Have You Heard of AI Washing? Meet the Latest Case: An AI Washing Machine!

Have You Heard of AI Washing? AI (Artificial Intelligence) Washing is the current attempt to imbue the latest, coolest buzz ...
The Need For Planning In The Drone World

The Need For Planning In The Drone World

The Drone Highway Do we need to plan the sky? Given the current state of drones that seems a bit ...
The 800-Pound Cloud Gorilla Makes a Move

The 800-Pound Cloud Gorilla Makes a Move

Amazon Connect Oh-oh! First, books; then all of retail and cloud services. Now, call centers??? What is Amazon up to? ...
How Big Data Is Aiding Police And Security Officers

How Big Data Is Aiding Police And Security Officers

Big Data Is Aiding Police Officers Big data has become a trusted resource for people in industries ranging from health ...
The Cure for Cloud Sprawl: Nimble Operationalization in the Multi-Cloud

The Cure for Cloud Sprawl: Nimble Operationalization in the Multi-Cloud

The Cure for Cloud Sprawl Enterprises are shifting to a cloud-first footing. That’s no secret. But just as companies and ...
Ransomware Cyber-Attacks: Best Practices and Preventative Measures

Ransomware Cyber-Attacks: Best Practices and Preventative Measures

Ransomware Cyber-Attacks “WanaCrypt0r 2.0” or “WannaCry,” an unprecedented global ransomware cyber-attack recently hit over 200,000 banking institutions, hospitals, government agencies, ...
Dum Da Dum Dum – Just the Facts Ma’am. The New World of Digital Policing

Dum Da Dum Dum – Just the Facts Ma’am. The New World of Digital Policing

The New World of Digital Policing It’s not your father’s police. You’re on camera. Predictive programs target crime. AI is ...
Despite Record Breaches, Secure Third Party Access Still Not An IT Priority

Despite Record Breaches, Secure Third Party Access Still Not An IT Priority

Secure Third Party Access Still Not An IT Priority Research has revealed that third parties cause 63 percent of all ...