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5 Cloud-Based Customer Service Trends

5 Cloud-Based Customer Service Trends

Customer Service Trends Customer service has become the new battleground in today's marketplace. In fact, 97 percent of customers around ...
SCRaaS Screen as a Service

(SCRaaS) Screen as a Service and the Potential Possibilities

SCRaaS Screen as a Service Excuse me; I need to duck into this telephone booth and turn into Spreadsheet (non-gender ...
The Paradigm Shift In Enterprise IT Operations Management

The Paradigm Shift In Enterprise IT Operations Management

IT Operations Management Rapid change is the new constant with today’s Enterprises. There is a continuous shift in the technology ...
The Growing Complexity with IoT, Cloud and the Edge

The Growing Complexity with IoT, Cloud and the Edge

IoT, Cloud and the Edge The convergence of the Internet of Things (IoT), edge, and cloud has changed how enterprises ...
5 Wishes for the New Year: That organizations will end the debate around cloud v. on-premise

5 Wishes for the New Year: That organizations will end the debate around cloud v. on-premise

5 Wishes for the New Year In the spirit of all that’s holly and jolly, I’m sharing my top five ...
How Brands Can Use IoT and Wearables to Enhance Customer Experience

How Brands Can Use IoT and Wearables to Enhance Customer Experience

Using IoT and Wearables as Part of the Customer Experience The IoT and wearables are on the verge of completely ...
The Tech Sector Gender Gap

The UK Tech Sector: The Gender Gap

The Tech Sector Gender Gap In conversation with Co-Founder and Creative Director of North West Web Design Studio, MadeByShape Andy ...
The Cloudification of Healthcare: Benefits and Risks

The Cloudification of Healthcare: Benefits and Risks

Cloud Healthcare: Benefits and Risks Many organizations are moving most of their business-critical applications and workloads to the cloud. The ...
The Good, Bad, and Downright Ugly Takeaways from WikiLeaks’ Vault 7

The Good, Bad, and Downright Ugly Takeaways from WikiLeaks’ Vault 7

WikiLeaks’ Vault 7 If you haven’t heard of the Vault 7 WikiLeaks data dump, you’ve probably been living under a ...
How Big Data Is Aiding Police And Security Officers

How Big Data Is Aiding Police And Security Officers

Big Data Is Aiding Police Officers Big data has become a trusted resource for people in industries ranging from health ...