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A Closer Look at the Hidden Costs of Collaboration Solutions

A Closer Look at the Hidden Costs of Collaboration Solutions

The Hidden Costs of Collaboration Solutions Collaboration technology is key to efficient communication and productivity for a dispersed and global ...
The Role of AI in Assisting Customer Experience

The Role of AI in Assisting Customer Experience

Assisting Customer Experience From being the plots of sci-fi thrillers to being seen as threats by the working populace, Artificial ...
Benefits of Licensing Software as a Service In The Cloud

Benefits of Licensing Software as a Service In The Cloud

Software as a Service In The Cloud When Microsoft moved to a monthly cloud-based subscription package for its Windows 10 ...
Cyber Attackers Targeting the Keys to the Cloud Kingdom

Cyber Attackers Targeting the Keys to the Cloud Kingdom

Cyber Attacking Targets Privileged Credentials Used to Administer Cloud Services Make an Attractive Target and Entry Point for Attackers In ...
How Big Data Is Helping In Customer Service Environment

How Big Data Is Helping In Customer Service Environment

Customer Service Environment Do you remember the last time you spoke to an agent over the phone seeking some help? ...
Big Data and Autism

Can Big Data Help Us Create a Medical Test for Autism?

Big Data and Autism Many mysteries surround autism spectrum disorder. Arguably, one of the largest is how to authoritatively diagnose ...
IoT, Smart Cities and the Future

IoT, Smart Cities and the Future

Smarter IoT When we use the term smart cities, a series of frames begin to run in front of our ...
Magical

It’s Not Technology, It’s Magic. We Are Increasingly in a Magical Realm. Are Your Customers?

It’s Not Technology, It’s Magic “Any sufficiently advanced technology is indistinguishable from magic.” – Arthur C. Clarke. Are your customers ...
Ransomware's Great Lessons

Ransomware’s Great Lessons

Ransomware The vision is chilling. It's another busy day. An employee arrives and logs on to the network only to ...
Critical Success Factors when shifting Workloads into the Cloud

Critical Success Factors when shifting Workloads into the Cloud

Shifting Workloads into the Cloud By 2020, 92 percent of all workloads will reside in the cloud. Yet challenges remain ...