10 Things To Look For In Your Cloud Service Provider

10 Things To Look For In Your Cloud Service Provider

The cloud computing market is exploding with a large number of new entrants. If you are shopping around for a cloud service provider (CSP), here are ten things you should keep in mind.

1. Technical Expertise

A cloud computing service is not a commodity: it is not as simple as providing you with a computer in a server farm. It requires a lot of technical expertise to set up the right system that guarantees security for your data and lets you run your business without interruption. Thus, the first thing you have to look in your CSP is the quality of their team and their technical prowess.

2. Trust

You are going to migrate your sensitive enterprise data to a third-party server. You really need to be able to trust that organization. Interview their team and see if they are the people with whom you can trust your confidential corporate information. Ask for references and testimonials. Research the vendor thoroughly before trusting them with your data. Also, look for their industry memberships and accreditations.

3. Uptime guarantees

Can you afford to have your server down for hours in the middle of the week? If not, ask for uptime guarantees from CSPs. Ask their existing customers about previous outages, and how soon the vendor had the services restored. Anything more than 1 hour’s downtime/month is unacceptable for most businesses.

4. Tools available

Does the CSP have a good tool set to help you with analytics, data management, security, etc? A good tool set provided by the CSP can help you cut the costs of your IT operations team.

5. Ease of migration

Will it be easy to migrate your data and applications to the cloud? Migration is one of the biggest pain-points for enterprises moving to the cloud, so check if your CSP provides tools and support to make this process less painful.

6. Performance guarantees

Just as uptimes are important, so are performance metrics. Ask the CSP about the servers they are using, the disc access speeds, the processor types, network bandwidth and availability of SSDs.

7. Customer Support

You are going to trust your corporate IT infrastructure with a third party. What if your server crashes at the start of the day due to a malfunctioning app? Are you sure you can get it fixed ASAP? Customer support is critical, and it is important that the vendor provides you 24-hour technical support, at least on weekdays. If the support is poor, you can expect to spend a lot of money on your in-house IT team.

8. How serious are they about Security?

Security should be a top priority for your CSP. Ask about the steps they take to ensure the security of your data and applications.

9. Third-party compliance audits

Have the CSP had their service audited by third-party compliance teams to back up their claims? The industry body, the International Association of Managed Service Providers (MSP Alliance), has a certification standard (UCS) that is used to certify CSPs. Check if your CSP is accredited by it.

10. Cost

Ultimately, it is all about the cost. Check for all the fees (one-time fees, monthly fees, usage fees, etc.) and make sure they are clearly spelled out in the contract.

You should also read up on this cloud vendor checklist that we have drawn up for you.

By Balaji Viswanathan

Balaji

Balaji Viswanathan is the founder of Agni Innovation Labs that helps startups and small businesses with their marketing and tech strategy. He has a Masters in Computer Science from the University of Maryland and has been blogging for the past 7 years on technology and business related topics.

3 Responses to 10 Things To Look For In Your Cloud Service Provider

  1. In addition to the above lists, if the cloud providers are also offering solutions and deployment options, customization and integration, wide range of customized products and services best suited for individual company, data recovery and disaster prevention, some kind of metrics and reporting, scalability solutions for growing business and lastly training and support, then it is always an added advantage to new cloud entrants.

  2. In addition to the above lists, if the cloud providers are also offering solutions and deployment options, customization and integration, wide range of customized products and services best suited for individual company, data recovery and disaster prevention, some kind of metrics and reporting, scalability solutions for growing business and lastly training and support, then it is always an added advantage to new cloud entrants.

The Industries That The Cloud Will Change The Most

The Industries That The Cloud Will Change The Most

The Industries That The Cloud Will Change The Most Cloud computing is rapidly revolutionizing the way we do business. Instead of being a blurry buzzword, it has become a facet of everyday life. Most people may not quite understand how the cloud works, but electricity is quite difficult to fathom as well. Anyway, regardless of…

Cloud Computing Offers Key Benefits For Small, Medium Businesses

Cloud Computing Offers Key Benefits For Small, Medium Businesses

A growing number of small and medium businesses in the United States rely on as a means of deploying mission-critical software products. Prior to the advent of cloud-based products — software solutions delivered over the Internet – companies were often forced to invest in servers and other products to run software and store data. The…

Cloud Infographic – The Internet Of Things In 2020

Cloud Infographic – The Internet Of Things In 2020

The Internet Of Things In 2020 The growing interest in the Internet of Things is amongst us and there is much discussion. Attached is an archived but still relevant infographic by Intel which has produced a memorizing snapshot at how the number of connected devices have exploded since the birth of the Internet and PC.…

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth The Internet of Things is the latest term to describe the interconnectivity of all our devices and home appliances. The goal of the internet of things is to create universal applications that are connected to all of the lights, TVs, door locks, air conditioning, and…

Cloud Infographic: Corporate IT Security Stats

Cloud Infographic: Corporate IT Security Stats

Cloud Infographic: Corporate IT Security Stats Each week on CloudTweaks we provide a few shoutouts to companies who provide engaging and interesting infographics that reflect our readers interests.  In this case, we have an excellent infographic provided by the team at arellia.com which takes a closer look at cyber-security and some of the biggest malware threats…

CONNECT TO THE CLOUD

 

Cloud Logo Sponsors

hp Logo CityCloud-PoweredByOpenstack-Bluesquare_logo_100x100-01
cisco_logo_100x100 vmware citrix100


Contributor Spotlight

Established in 2009, CloudTweaks is recognized as one of the leading influencers in cloud computing, big data and internet of things (IoT) information. Our goal is to continue to build our growing information portal, by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Contact

CloudTweaks Media
Phone: 1 (212) 763-0021