Where Does The Buck Stop In The Cloud?

Where Does The Buck Stop In The Cloud?

Where Does The Buck Stop In The Cloud?

Who is responsible for outages caused by IaaS failures. Is the relationship between traditional data centers and customers better for small and medium businesses? Consider these two scenarios.

One

You are hosting your busy website on a cluster of managed dedicated servers located in a trusted data center. You have a close working relationship with the system administrators who manage your servers. They helped you to set up your infrastructure and they understand the needs of your business, acting as first line of defense against outages and performance issues.

One morning, your cluster suffers a hard drive failure on one of its MySQL servers. It’s not a disaster because the other MySQL servers in the cluster can handle the load for the time being. But, when the peak traffic period hits in a couple of hours, performance is likely to be seriously degraded. Fortunately, the data center team spot the problem on their monitoring system and swap out the defective hardware within a couple of hours.

Most importantly, your users never have any clue that there was a problem.

cloud

Two

You are hosting your busy website on a popular IaaS provider. You were tempted to provision your infrastructure from a cloud provider by promises of cost reductions and flexibility. It was easy for your in-house team to spin up the necessary servers and networking infrastructure with the provider’s control panel. No one in your business has ever spoken to a human being that works at the cloud provider — everything is managed through a web-based interface.

One morning, you start getting emails from your users telling you that they are having trouble accessing your site. Availability is intermittent at first, but eventually the site goes down altogether. Your team takes a look at the cloud provider’s status page, which is showing performance degradations in the region that houses your site’s servers. There is nothing that can be fixed with your infrastructure, but nevertheless, your site is not accessible to your users. So, you wait, fielding user complaints to pass the time. After several hours, your site reappears online. A couple of days later your cloud provider sends out a press release blaming the outage on a misconfigured software update that propagated through their system. They offer users a rebate for the downtime and reduced price services for a short period in accordance with their service level agreement.

Who Is Responsible For Storms In The Cloud?

These examples are not entirely analogous. Outages caused by incompetence can happen in data centers housing traditionally leased servers just as easily as they can with cloud services. But, the significant issue that the differing scenarios highlight is one of responsibility and communication. One thing is certain. If your site or service goes down, your users will blame you. They don’t care about the underlying technology. Your business, however, has to know where the buck stops and who is to be relied on.

While the on-demand nature of cloud services is beneficial for some businesses and essential for a very few, the vast majority of small and mid-sized enterprises do not benefit at all from being able to spin up servers and infrastructure at will. They do however reap considerable rewards from developing a close relationship with the staff who will manage their hardware and who will be the first line of defense when something inevitably goes wrong.

By Graeme Caldwell,

Graeme works as an marketer for InterWorx, a revolutionary web hosting control panel for hosts who need scalability and reliability. Follow InterWorx on Twitter at @interworx, Like them on Facebook and check out their blog, http://www.interworx.com/community.

(Image Source: Shutterstock)

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Driving Insight: Analytics And The Internet of Things

Driving Insight: Analytics And The Internet of Things

Analytics And The Internet of Things  For many businesses, the Internet of Things is playing an increasingly important role, influencing day-to-day operations and strategic planning. An ecosystem of growing complexity and sophistication, the IoT calls for careful navigation: advances in connectivity and cloud-based platforms have opened up a wider range of solutions to IT decision-makers…

How To Use Big Data And Analytics To Help Consumers

How To Use Big Data And Analytics To Help Consumers

Big Data Analytics Businesses are under increasing pressure to develop data-driven solutions. The competitive advantage gained by a successful strategy can be immense. It can create new opportunities and help businesses to react to different scenarios or sudden changes in the market. But innovation and resilience are not easily achieved, and organizations always face difficult…

How IRM Makes Cloud-Based File Collaboration “Security-Aware”

How IRM Makes Cloud-Based File Collaboration “Security-Aware”

IRM Cloud-Based File Collaboration  Data breaches and data loss due to insider threats, including malicious insiders stealing, manipulating or destroying data, are the fastest-growing risks that keep managers up at night, according to new research by Ernst & Young. How can we ensure that the right people in an organization have the right access to…

Your Biggest Data Security Threat Could Be….

Your Biggest Data Security Threat Could Be….

Paying Attention To Data Security Your biggest data security threat could be sitting next to you… Data security is a big concern for businesses. The repercussions of a data security breach ranges from embarrassment, to costly lawsuits and clean-up jobs – particularly when confidential client information is involved. But although more and more businesses are…

The iCloud Scandal – Who Is To Blame? –  ‘Cloud’ Security vs. ‘Internet’ Security

The iCloud Scandal – Who Is To Blame? – ‘Cloud’ Security vs. ‘Internet’ Security

How the iCloud Scandal Has Helped to Define the Difference Between ‘Cloud’ Security and ‘Internet’ Security Busting the myth that bad cloud security was to blame for Apple’s recent celebrity data disaster Overview: We discuss the ‘celebrity hacking’ iCloud saga and debate whether or not the breach was likely down to Cloud encryption issues or…

New Smartphones From Apple, Samsung and HTC Promise To Light Up 2016

New Smartphones From Apple, Samsung and HTC Promise To Light Up 2016

New Smartphones from Apple, Samsung and HTC (Sponsored post courtesy of Verizon Wireless) The launch of the Galaxy S7 Edge at the Mobile World Congress in Barcelona during February was the first shot in a vintage year for mobile phones. The S7 is an incredible piece of hardware, but launches from HTC and Apple later in the…

Featured Sponsored Articles
How Successful Businesses Ensure Quality Team Communication

How Successful Businesses Ensure Quality Team Communication

Quality Team Communication  (Sponsored post courtesy of Hubgets) Successful team communication and collaboration are as vital to project and overall business success as the quality of products and services an organization develops. We rely on a host of business tools to ensure appropriate customer interactions, sound product manufacturing, and smooth back-end operations. However, the interpersonal relationships…

Featured Sponsored Articles
How To Develop A Business Continuity Plan Using Internet Performance Management

How To Develop A Business Continuity Plan Using Internet Performance Management

Internet Performance Management Planning CDN Performance Series Provided By Dyn In our previous post, we laid out the problems of business continuity and Internet Performance Management in today’s online environment.  In this article, we will take a look at some of the ways you can use traffic steering capabilities to execute business continuity planning and…

Featured Sponsored Articles

CloudTweaks is recognized as one of the leading influencers in cloud computing, infosec, big data and the internet of things (IoT) information. Our goal is to continue to build our growing information portal by providing the best in-depth articles, interviews, event listings, whitepapers, infographics and much more.

Sponsor