FlightHub – AI versus the human customer 

AI Travel Chatbots

The exceedingly advanced technology brings exciting prospects to the travel industry, elevating this fast-growing business to previously unfathomable heights. 

Automation has already improved many aspects of the travel industry, especially those pertaining to customer experience.  As consumers enjoy the convenience and the numerous perks created by advanced technology, companies are encouraged to invest more in artificial intelligence. 

Improved Customer experience

The travel industry has come a long way when it comes to customer experience. Being essentially a customer-centric business, digitalization has helped the travel industry to become the ever-growing giant that is now. Thanks to advancements in technology, what was once a very slow, stressful, expensive and hectic process is now convenient, affordable and easy.

AI versus the human customer

This great response and high demand for further automation is a double-edged sword, however, as more machines mean fewer humans which brings the baggage of challenges for the travel industry. 

The main challenge here is finding the perfect balance, a middle ground where humans and AI will coexist and complement each other. To do that it is important to distinguish customer service and task execution. 

While AI excels at task execution, humans bring, well, human touch in the customer experience, by showing concern, flexibility, empathy, and a full range of emotions. A perfectly balanced blend of AI and Human Effort can be a game-changer in the industry.

Introducing  LUCY -Part AI-Part Human

Speaking of, FlightHub and JustFly are getting pretty close to developing a perfect form of AI that will include the best from both worlds. In 2020, FlightHub will launch “LUCY”, an intelligent assistant dedicated to online customer service. LUCY is designed to be your new go-to travel assistant, available 24/7, to book and manage your travel plans and spare you from the annoyance of being put on hold. 

FlightHub’s new tool is part of their new digital customer care strategy developed to make the booking process even easier.

The new and improved  “Siri of The Travel Industry”  will not only help you book your tickets, but she is also designed to give you tips, and tailor-made solutions for your travel itinerary faster than you can say artificial intelligence.

“We’ve combined the convenience of online browsing and the support of human contact in a single tool that allows all our customers to have a direct solution 24 hours a day. It’s a way to ensure that our customer service is consistent and beyond the current market offer,” explained Chris Cave, COO at FlightHub.

The Future of AI in Customer Services 

More changes and innovations in the travel industry are on the rise. Companies are investing in spearheading the development of advanced technology that will have a major impact on ultimately improving the customer experience and user satisfaction.

Branded series by FlightHub

By Mark Goldstein

Signal Messenger: How to Successfully Resist Wiretapping Attempts

Signal Messenger: How to Successfully Resist Wiretapping Attempts

Successfully Resist Wiretapping Attempts Against the backdrop of events in the US, the popularity of the Signal secure messenger has grown sharply - from 6,000 to 26,000 downloads per day. This software uses strong cryptography ...
Tech

What is the Difference Between a VPS and a Cloud VPS?

VPS or Cloud VPS? While researching this article it became very apparent that there is a lot of confusion about the differences between VPS Hosting and a Cloud VPS. They are both Virtual Private Servers, ...
Daniela Streng

Preventing IT Outages and Downtime

Preventing IT Outages As businesses continue to embrace digital transformation, availability has become a company’s most valuable commodity. Availability refers to the state of when an organization’s IT infrastructure, which is critical to operating a ...
Cloud Based Accounting

How Cloud Has Changed The Modern Accounting

Modern Accounting The modern-day accounting has come a long way from the times when the financial information existed only on paper. Today, advancement in technology has transformed almost every aspect of the accounting industry. It ...
Atman Rathod

How APIs and Machine Learning are Evolving? 

Machine Learning Continues to Make API Development Better  For any developer, API or Application Programming Interfaces come as the helpful components to add valuable features and functionalities with the app they develop. API in many ...
Jen Klostermann

Telemedicine to medical smartphone applications

Telemedicine to medical smartphone applications With the current and growing worldwide concerns regarding the Coronavirus (COVID 19). Telemedicine is more important now than ever. What are some of the key areas in the coming years ...