THOUGHT LEADERSHIP

Ronald van Loon

Reimagine Contact Centers with AI and Cloud

Contact Centers with AI and Cloud Contact centers have experienced overwhelming strain since the onset of the pandemic and for many organizations this chaotic trajectory has continued. In the travel industry, for example, airlines are currently facing record-breaking call volumes and their service agents are struggling to deal with a surge of inquiries. Delta reports call wait times of two ...
Data Web Accessibility

Data Centres Of The Future

Data Centres Of The Future As humans require more and more computing power and more and more cloud storage, we’re going to need more and more data centres. So what do the data centres of the future look like? The expansion of 5G technology across the world and with projects like Elon Musk’s Starlink promising to provide the entire globe ...
Images Spy

Tech Censorship Is Dangerous, But Micro-targeted Adverts Are Worse

There’s been a lot of focus over the last few months on freedom of speech and censorship online. What began with Alex Jones and David Ike a number of years ago has morphed into bans for Steven Crowder, Project Veritas, Articles of Unity (a campaign to reject the two party system), Unity4J (an account supporting Julian Assange), a host of ...
Savvy Team

How Close Are We Getting To An Internet Hive Mind?

An Internet Hive Mind? The idea of a hive mind has been around for quite a long time in science fiction. It's also been one that has been thrown around to describe the internet or at least certain communities on the internet. Until 2021 I do not think we had a better example of this concept in the real world ...
DSP

How DSPs Can Proactively Improve Broadband Performance Issues by 45%?

DSPs Can Proactively Improve Broadband Performance 67% of customers who contact their Digital Service Provider’s (DSP’s) customer service report broadband issues. Around 26% of customers report inconsistent internet speed causing work from home issues during the pandemic. A recent E&Y report on ‘exceeding customer expectations’, clearly shows that good customer service is a critical element for value creation and customer ...
Alex Tkatch

Dare to Innovate: 3 Best Practices for Designing and Executing a New Product Launch

Best Practices for Designing and Executing a Product Launch Nothing in entrepreneurial life is more exciting, frustrating, time-consuming and uncertain than launching a new product. Creating something new and different can be exhilarating, assuming everything goes according to plan. Yet launching new technology products presents unique challenges, and it’s common for many new products to stall in the early build ...
Non-Fungible Tokens

Non-Fungible Tokens (NFTs) As Digital Artwork

NFTs As Digital Artwork NFT stands for Non-Fungible Token. Anything fungible is replaceable with something that is of an equal value. A basic example would be money. A $10 note is fungible as it can easily be replaced with another $10 note, ten $1 notes, or any number of other notes and coins that add up to $10. Anything that ...
Smart contract

What Is A Smart Contract?

What Is A Smart Contract? Traditional contracts In order to understand what smart contracts are and how they can be used, we should first define what a traditional contract is. A contract can be broadly defined as a promise or performance given in exchange for a promise or performance. Traditionally this involves an offer or making a specific offer to ...
Derrek Schutman

Providing Robust Digital Capabilities by Building a Digital Enablement Layer

Building a Digital Enablement Layer Most Digital Service Providers (DSPs) aim to provide digital capabilities to customers but struggle to transform with legacy O/BSS systems. According to McKinsey research, 70% of digital transformation projects don’t reach their stated goals. However, these roadblocks must not deter DSPs from achieving their digital goals. DSPs with robust digital capabilities boast a profit margin ...

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