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How Natural Language Processing Will Change Customer Service

How Natural Language Processing Will Change Customer Service

Natural Language Processing Natural language processing is one subset of AI driving human-machine interactions forward. From helping with direct calls to providing robust alternatives to human workers, it holds many possibilities for customer service on ...
Apcela

Fulfilling the promise of UCaaS requires a better network

UCaaS Systems Unified communications (UC), by combining voice, video and text messaging into a single system, has long promised efficiency and convenience for communicating with co-workers and customers. Why are the promises not always fulfilled? ...
DIY AI! Build your own AI with kits from Google

DIY AI! Build your own AI with kits from Google

Worried about the rise of the machines? Like doing things yourself? Now you can address both. Build your own AI with kits from Google. You can tell when something’s time has come. Hobbyists and tinkerers ...
Not Digital Transformation; It’s “Intelligence Transformation” We Seek

Not Digital Transformation; It’s “Intelligence Transformation” We Seek

Forrester published a report titled “The Sorry State of Digital Transformation in 2018” (love the brashness of the title) that found that 21% of 1,559 business and IT decision makers consider their digital transformations complete.  Complete? Say ...
Do Gun Owners Deserve Data Privacy, Too?

Do Gun Owners Deserve Data Privacy, Too?

Gun Owners and Data Privacy That the United States witnesses an unprecedented number of mass shootings in an average year is beyond dispute. What we've made contentious is where we go from here. No matter ...
6 Robotics Industry Predictions for 2019

6 Robotics Industry Predictions for 2019

Robotics Industry Predictions It's clear that robotics will have a dominant influence on 2019, but how might it play out? Here are six possibilities: 1. The Potential for Drone Deliveries Will Become More Apparent Although ...
India's Wipro third-quarter profit surges 30 percent

India’s Wipro third-quarter profit surges 30 percent

(Reuters) - Indian software services provider Wipro Ltd reported a 30 percent jump in third-quarter profit on Friday, beating analyst estimates and helped by higher revenue from its IT services. Net profit rose to 25.10 ...
Cybercrime Could Cost Companies US$5.2 Trillion Over Next Five Years

Cybercrime Could Cost Companies US$5.2 Trillion Over Next Five Years

Cybercrime Could Cost Companies US$5.2 Trillion Global research study reveals only 30 percent of organizations are very confident in internet security NEW YORK; Jan. 17, 2019 – Companies globally could incur US$5.2 trillion in additional ...
Largest collection of breached data ever seen is found

Largest collection of breached data ever seen is found

Store of 770m email addresses and passwords discovered after being posted to a hacking forum The largest collection of breached data ever seen has been discovered, comprising of more than 770m email addresses and passwords ...
New Blockchain Software from SAP Helps Eliminate Counterfeit Drugs

New Blockchain Software from SAP Helps Eliminate Counterfeit Drugs

WALLDORF — SAP SE (NYSE: SAP) today announced the general availability of SAP Information Collaboration Hub for Life Sciences, option for U.S. supply chain, a blockchain-technology hub to help eliminate counterfeit products along the pharmaceutical supply chain. The hub ...
Tesla unveils first home charging station that can be plugged into a wall outlet

Tesla unveils first home charging station that can be plugged into a wall outlet

Tesla today is launching a new home charging station designed for the modern home. The new Wall Connector is the auto maker’s first home charging solution that can be plugged into a wall outlet rather than being ...
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