IoT-Travel

How IoT and Travel Go Hand-in-Hand

IoT and Travel 

There is no question that the Internet of Things, or IoT, is here to stay. Just this year alone, Gartner predicts there will be around 6.4 billion connected things in use worldwide, with 5.5 million new things connected each day. By 2020, this figure will go up to approximately 20.8 billion.

IoT is transforming industries and sectors as we know it, from automotive to manufacturing to healthcare. But what about travel? How does it a play a role in one of the fastest growing global industries? It turns out that IoT is creating ample and exciting opportunities in the travel and hospitality industry.

Opportunities in the Aviation Sector

A number of airlines are experimenting with IoT, with over half investing in a number of IoT programs as they believe it will lead to improved passenger experience. So what does a connected world in aviation possibly look like? The opportunities are endless – it could give way to intelligent air cabins that can monitor a passenger’s temperature, and in turn alert a crew member to take a specific action. With increased sensors both on the ground level and in airplanes, passengers will have an increased sense of their surroundings, with the ability to track items like luggage or cargo.

tech-flight

One example of an airline already experimenting with IoT is UK-based budget airline, EasyJet. Last year in a press release, EasyJet announced that it was collaborating with a clothing company to create uniforms for its cabin crew embedded with sensors and LED lights. For crew members, the LED lights will help transmit information, such as flight information and destination. Jackets for its engineers will have microphones and built-in cameras, allowing engineers to receive assistance when diagnosing technical issues. The engineer uniforms will also be equipped with barometers and air quality sensors that can help engineers monitor their work environment.

The London City Airport is an example of an airport testing how IoT can transform its operations. In 2003, the airport was awarded a grant from the UK’s Technology Strategy Board to examine cross-technology networking. The project ran for a year and focused on three areas:

  1. Measuring passenger journeys – Using sensors, the flow pattern and volume of passengers were measured within an airport terminal.

  2. Asset tracking – With custom tracking devices, the movement and positions of airport equipment used to service flights were tracked.

  3. Offering location-based services to passengers – Using an app, specific notifications were sent to passengers specific to their flights and their known position in the airport.

Using these findings, the airport developed a real-time operational dashboard and an IoT solution to measure passenger journeys. The ultimate goal is to help plan for future resources and the necessary infrastructure to help deliver the quickest passenger journey times through the airport.

The Rise of Smart Hotels

Beyond the aviation industry, hotels are looking into IoT to help enhance the customer experience. Investment in IoT programs are apparent with some hotels experimenting with app-based keyless entries for hotel rooms, as well as connected minibars that can immediately detect a traveler’s section. Other notable upgrades include room control systems where guests can adjust in-room temperature and lighting using a smartphone or in-room tablet.

The Aloft Hotel in South Beach introduced Botler, the Robot Butler last year. If a guest needs any sort of amenity, Botler will come to the guest’s door with the particular item requested. After it is delivered, the guest can use Botler’s touch screen to rate their experience.

Machine-to-machine (M2M) technology is making its presence felt in a number of prominent hotel chains and luxury brands. The Hilton chain is another example that have rolled out some great futures via their mobile app. Using their app, guests are able to check in, request items to be delivered to their room, and get access to other areas of the property (such as the pool or gym).

The Internet of Things is offering the travel industry a wealth of opportunity. With connected devices, back-end operations for airlines, cruises, rental cars, hotels are being streamlined. At the same time, data being collected from these devices are allowing companies to deliver a more personalized experience to travelers and guests alike.

By Joya Scarlata

Joya Scarlata

Joya Scarlata is a senior analyst at InterraIT, a San Jose-based technology solutions and services company, working in the areas of market research and marketing.

She loves tracking current technology and marketing trends.

CONTRIBUTORS

As Enterprises Execute Their Digital Strategies, New Multi-cloud Landscape Emerge

As Enterprises Execute Their Digital Strategies, New Multi-cloud Landscape Emerge

The Multi-cloud Landscape The digital universe is expanding rapidly, and cloud computing is building the foundation for almost infinite use ...
How To Be Data Compliant When Using The Cloud

How To Be Data Compliant When Using The Cloud

Data compliant Companies using the cloud for data storage, applications hosting or anything else, have to carefully consider data compliance ...
5 Data Security Tips Small Businesses Should Mimic

5 Data Security Tips Small Businesses Should Mimic

Data Security Tips As more and more companies begin to switch to the cloud, cyber attacks need to be a ...
Lavabit, Edward Snowden and the Legal Battle For Privacy

Lavabit, Edward Snowden and the Legal Battle For Privacy

The Legal Battle For Privacy In early June 2013, Edward Snowden made headlines around the world when he leaked information ...
Infatuation leads to love - How container orchestration and federation enables multi-cloud competition

Infatuation leads to love – How container orchestration and federation enables multi-cloud competition

Container Orchestration The use of containers by developers -- and now increasingly IT operators -- has grown from infatuation to ...
How Automation is Changing the Digital Revolution

How Automation is Changing the Digital Revolution

Automated Digital Revolution While the exact moment it began is up for debate (opinions vary wildly on the matter, from ...
Advanced IoT systems provide analysis catalyst for the petrochemical refinery of the future

Advanced IoT systems provide analysis catalyst for the petrochemical refinery of the future

Advanced IoT Systems The next BriefingsDirect Voice of the Customer Internet-of-Things (IoT) technology trends interview explores how IT combines with IoT to help ...
Data as a Service

Data as a Service: 5 Strategies to Transition How You Access Data

Data as a Service Information wants to be free — at least that’s the saying. And like any good saying, ...
The Cloud Debate - Private, Public, Hybrid or Multi Clouds?

The Cloud Debate – Private, Public, Hybrid or Multi Clouds?

The Cloud Debate Now that we've gotten over the hump of whether we should adopt the cloud or not, "which ...
3 Challenges of Network Deployment in Hyperconverged Infrastructure

3 Challenges of Network Deployment in Hyperconverged Infrastructure

Hyperconverged Infrastructure In this article, we’ll explore three challenges that are associated with network deployment in a hyperconverged private cloud environment, ...