Boominathan Shanmugam
Predictive Service Delivery Operations Service delivery operations are vital for the success of Digital Service Providers (DSPs). However, most DSPs struggle with the conventional service delivery process leading to high customer churn and reduced NPS. Based on the engagements with
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Higher Education A big challenge for professionals of all ages is time. Balancing the responsibilities of work and life leave little time for self-improvement in the form of education. But ongoing education is more than ...
Migrating Microsoft Office 2013 As of April 11, 2023, Microsoft will stop supporting Office 2013. The decision to end support for Office 2013 should come as no surprise. Over the past several years, Microsoft has ...
The last few years have brought significant changes, adoption and innovation to the cloud space. As 2023 begins, there’s an opportunity to consider what’s in store for the year ahead. From hybrid and remote work ...
Cybersecurity Bootcamps We've discussed the importance of training and the hiring of cybersecurity professionals many times on CloudTweaks over the past 10+ years. Now more than ever as the world enters into a dark era ...
The Fintech Landscape The Nitty Gritty Although the COVID-19 pandemic has highlighted its existence, most of us have been using fintech in some form or another for quite some time. It’s a big part of ...
Benefits of a Data-First Culture When it comes to analytics solutions, centralization versus decentralization is one constant tension that’s plagued data architects for years now. Both options offer their own sets of advantages and disadvantages, ...
What is SASE (Secure Access Service Edge)? SASE (Secure Access Service Edge) is a term coined by Gartner to refer to a new architecture for networking and security that combines both functions into a single, ...
The Dangers of Facial Recognition Technology Facial recognition technology has become increasingly prevalent in our daily lives, from unlocking our phones to boarding airplanes. While this technology may seem convenient, its implications go far beyond ...