The Lightning Network El Slavador made waves last month after becoming the first country to adopt bitcoin as legal tender. El Salvador’s Congress voted by a “supermajority” in favor of the Bitcoin Law which states, “The purpose of this law
Contact Centers with AI and Cloud Contact centers have experienced overwhelming strain since the onset of the pandemic and for many organizations this chaotic trajectory has continued. In the travel industry, for example, airlines are currently facing record-breaking call volumes
Infrastructure-as-a-Service Updated: 11.19.2020 What is IaaS? Infrastructure as a Service (IaaS) allows you to rent computing resources from a third party that you then access through the web. You essentially outsource having to set up or manage up racks, servers,
Digitally transform operations of field technicians, design & planning team to reduce overall MTTR by 45% Most of the Digital Service Providers (DSPs) are struggling with the rising cost of repeat-dispatch and a higher Mean Time to Repair (MTTR). As
Optimizing Virtual Agent (VA) Training Achieve NLU model’s precision, recall & accuracy up to 78% The success of any Virtual Agent (VA) depends on the training of its Natural Language Understanding (NLU) model prior to configuration. A Major challenge is
E911 for Remote Employees Remote working is no longer a luxury or a distant possibility – it’s the norm for enterprises around the world. The “trend” of telecommuting is not new; for example, the number of people telecommuting in the
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