Five Reasons Why Hosted PBX Makes Good Business Sense

Five Reasons Why Hosted PBX Makes Good Business Sense

If you’re in the market for a new phone system or want to upgrade your existing phone system, you should definitely check out what hosted PBX solutions have to offer. Unlike traditional PBX systems that consist of extensive hardware and equipment investments, hosted PBX needs little more than a telephone handset connected to the “cloud” on your vendor’s IP network in order to work.

Industry research shows that hosted PBX is one of the fastest growing technologies. Dollar for dollar, hosted PBX gives you much more functionality and features compared to traditional PBX solutions. Could hosted PBX be right for your business?  Let’s explore the five top benefits of hosted VoIP communications systems and find out.

1) Offers unparalleled scalability. Can you predict exactly where your business will be five or ten years from now?  If you’re like most businesses, being able to pinpoint the specific ways in which your business will change or grow is difficult, if not impossible. So if you don’t know exactly where your business will be, why lock yourself into a PBX system that may be much less or much more than you need as time goes by? With a hosted PBX system, you’re able to dial up or down your telephony services and options as your business needs change.  That means that when you open your second location or when holiday orders are rolling in, you can quickly add phones and users without having to worry about the capital expenses and equipment upgrades that accompany traditional PBX systems.  And if you experience a lean time and need to cut down on expenses? It’s just as easy to scale back your hosted PBX services to better fit your budget.  Unlike traditional PBX systems, hosted PBX services provide a flexible, easy to deploy telephone solution that will meet your business’ needs today, tomorrow, and in the future.

2) Provides business continuity, even in a time of crisis.  Imagine this: Your office building’s sprinkler system malfunctioned over the weekend, and the resulting flood has knocked out your power. How will you handle customer support and sales calls on Monday morning? If you have hosted PBX, you’ll be able to take calls as if nothing ever happened.Because your PBX is hosted in a redundant, secure data center, you won’t have to worry about your phones being down—you’ll be able to continue that aspect of your business as usual.  By simply accessing your hosted PBX vendor’s web-based portal, you’ll be able to set up phone contingency rules in advance, or can quickly forward incoming calls to mobile phones or unaffected office locations on-the-fly. Hosted PBX may not be able to do anything about soggy office carpet or waterlogged paper files, but it can keep a bad situation from becoming worse.

3) Yields lower overall cost of ownership. The day you switch from a traditional PBX system to a hosted PBX solution is the day you start saving money.  Because all you need to buy are the handsets, switching to hosted PBX means that you don’t have to worry about the capital expenses associated with traditional telephony systems.  You can also reduce ongoing expenses by saying “goodbye” to expensive traditional phone lines and phone charges, and “hello” to the predictable monthly bill that hosted PBX brings with it.

4) Let’s you conduct business whenever, wherever. Today, business happens whenever and wherever your employees are—at the airport on the way to a meeting, in the conference room at a branch location, or even at their home office.  Hosted PBX helps you to boost productivity by making it easy for your employees to communicate with colleagues and customers from any location and on any phone.If you’re looking for a way to boost productivity while ensuring that your employees are able to project the right image for your business no matter where they are, hosted PBX is an excellent solution. Hosted PBX lets you and your employees take care of business without needing to worry about missing important calls or having to burden customers or clients with a variety of different contact numbers.

5) Gives IT a break: If you’re tired of having to head to the phone closet whenever you want to add a new extension or you need to make other changes, hosted PBX will be a welcome change of pace. Unlike traditional telephony systems, hosted PBX systems can be administered through a secure web-based interface—without needing hours of training, or having to get the IT folks involved just to make a simple change.  Administrators can easily tweak company-wide phone settings, and can allow users to manage their own features—like forwarding calls to a mobile number, or changing their voicemail password—from the convenience of their own computer.

Is a VoIP cloud solution right for your business?  That depends. If you don’t mind spending a good chunk of your budget to buy and maintain equipment, a traditional telephone PBX may be in your future.  However, if you’re interested in taking advantage of the features inherent in a cloud-based communications solution—having the flexibility to easily add or remove services, ensuring that business continues even during a crisis situation, reducing costs, being able to conduct business from anywhere, and enjoying simpler phone management—hosted PBX is the wise decision.

By Shriman Gurung

Shriman Gurung is a Senior Product Manager for XO Communications, one of the nation’s largest communications providers. At XO, Shriman has been labeled a cloud enthusiast, proven by his product introduction work with hosted business solutions. From cloud backup to hosted PBX, Shriman spends a lot of his time in the cloud.

About CloudTweaks

Established in 2009, CloudTweaks is recognized as one of the leading authorities in connected technology information and services.

We embrace and instill thought leadership insights, relevant and timely news related stories, unbiased benchmark reporting as well as offer green/cleantech learning and consultive services around the world.

Our vision is to create awareness and to help find innovative ways to connect our planet in a positive eco-friendly manner.

In the meantime, you may connect with CloudTweaks by following and sharing our resources.

View All Articles

Sorry, comments are closed for this post.

Comic
The Rise Of BI Data And How To Use It Effectively

The Rise Of BI Data And How To Use It Effectively

The Rise of BI Data Every few years, a new concept or technological development is introduced that drastically improves the business world as a whole. In 1983, the first commercially handheld mobile phone debuted and provided workers with an unprecedented amount of availability, leading to more productivity and profits. More recently, the Cloud has taken…

How To Humanize Your Data (And Why You Need To)

How To Humanize Your Data (And Why You Need To)

How To Humanize Your Data The modern enterprise is digital. It relies on accurate and timely data to support the information and process needs of its workforce and its customers. However, data suffers from a likability crisis. It’s as essential to us as oxygen, but because we don’t see it, we take it for granted.…

The Fully Aware, Hybrid-Cloud Approach

The Fully Aware, Hybrid-Cloud Approach

Hybrid-Cloud Approach For over 20 years, organizations have been attempting to secure their networks and protect their data. However, have any of their efforts really improved security? Today we hear journalists and industry experts talk about the erosion of the perimeter. Some say it’s squishy, others say it’s spongy, and yet another claims it crunchy.…

Achieving Network Security In The IoT

Achieving Network Security In The IoT

Security In The IoT The network security market is experiencing a pressing and transformative change, especially around access control and orchestration. Although it has been mature for decades, the network security market had to transform rapidly with the advent of the BYOD trend and emergence of the cloud, which swept enterprises a few years ago.…

Three Tips To Simplify Governance, Risk and Compliance

Three Tips To Simplify Governance, Risk and Compliance

Governance, Risk and Compliance Businesses are under pressure to deliver against a backdrop of evolving regulations and security threats. In the face of such challenges they strive to perform better, be leaner, cut costs and be more efficient. Effective governance, risk and compliance (GRC) can help preserve the business’ corporate integrity and protect the brand,…

What You Need To Know About Choosing A Cloud Service Provider

What You Need To Know About Choosing A Cloud Service Provider

Selecting The Right Cloud Services Provider How to find the right partner for cloud adoption on an enterprise scale The cloud is capable of delivering many benefits, enabling greater collaboration, business agility, and speed to market. Cloud adoption in the enterprise has been growing fast. Worldwide spending on public cloud services will grow at a…

Get Ready For Virtual Reality and the Cloud

Get Ready For Virtual Reality and the Cloud

Virtual Reality Cloud We’re lucky to live in an era where virtual reality is no longer relegated to the confines of a sci-fi movie universe. Thanks to technology introduced by products like Oculus Rift, consumers now have access to virtual environments with fully immersive graphic capabilities. As a result, companies have only just begun to…

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

Why Security Practitioners Need To Apply The 80-20 Rules To Data Security

The 80-20 Rule For Security Practitioners  Everyday we learn about yet another egregious data security breach, exposure of customer data or misuse of data. It begs the question why in this 21st century, as a security industry we cannot seem to secure our most valuable data assets when technology has surpassed our expectations in other regards.…

How Your Startup Can Benefit From Cloud Computing And Growth Hacking

How Your Startup Can Benefit From Cloud Computing And Growth Hacking

Ambitious Startups An oft-quoted statistic, 50% of new businesses fail within five years. And the culling of startups is even more dramatic, with an estimated nine out of ten folding. But to quote Steve Jobs, “I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.” So while…

Cloud Infographic – Interesting Big Data Facts

Cloud Infographic – Interesting Big Data Facts

Big Data Facts You Didn’t Know The term Big Data has been buzzing around tech circles for a few years now. Forrester has defined big data as “Technologies and techniques that make capturing value from data at an extreme scale economical.” The key word here is economical. If the costs of extracting, processing, and making use…

Why Cloud Compliance Doesn’t Need To Be So Overly Complicated

Why Cloud Compliance Doesn’t Need To Be So Overly Complicated

Cloud Compliance  Regulatory compliance is an issue that has not only weighed heavily on the minds of executives, security and audit teams, but also today, even end users. Public cloud adds more complexity when varying degrees of infrastructure (depending on the cloud model) and data fall out of the hands of the company and into…

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth

5 Ways The Internet of Things Will Drive Cloud Growth The Internet of Things is the latest term to describe the interconnectivity of all our devices and home appliances. The goal of the internet of things is to create universal applications that are connected to all of the lights, TVs, door locks, air conditioning, and…

What Top SaaS Vendors Do To Ensure Successful Onboarding

What Top SaaS Vendors Do To Ensure Successful Onboarding

What Top SaaS Vendors Do I am not going to mention names in this article, but if you want to be the best, you must look at what the best do – and do it better. The importance of investing in SaaS onboarding can be easily overlooked in favor of designing efficient and powerful software…

The Internet of Things Lifts Off To The Cloud

The Internet of Things Lifts Off To The Cloud

The Staggering Size And Potential Of The Internet of Things Here’s a quick statistic that will blow your mind and give you a glimpse into the future. When you break that down, it translates to 127 new devices online every second. In only a decade from now, every single vehicle on earth will be connected…

Big Data’s Significant Role In Fintech

Big Data’s Significant Role In Fintech

Data Banking Fintech covers a range of financial fields such as retail banking, investments, and lending and thanks to the mobile and internet innovations of late is a thriving sector. Offering improvements which drive customer satisfaction and education in an area previously inscrutable and dictated by gigantic inflexible corporations, fintech is helping put the power…

Battle of the Clouds: Multi-Instance vs. Multi-Tenant

Battle of the Clouds: Multi-Instance vs. Multi-Tenant

Multi-Instance vs. Multi-Tenant The cloud is part of everything we do. It’s always there backing up our data, pictures, and videos. To many, the cloud is considered to be a newer technology. However, cloud services actually got their start in the late 90s when large companies used it as a way to centralize computing, storage,…

Infographic: 9 Things To Know About Business Intelligence (BI) Software

Infographic: 9 Things To Know About Business Intelligence (BI) Software

Business Intelligence (BI) Software  How does your company track its data? It’s a valuable resource—so much so that it’s known as Business Intelligence, or BI. But using it, integrating it into your daily processes, that can be significantly difficult. That’s why there’s software to help. But when it comes to software, there are lots of…

Cukes and the Cloud

Cukes and the Cloud

The Cloud, through bringing vast processing power to bear inexpensively, is enabling artificial intelligence. But, don’t think Skynet and the Terminator. Think cucumbers! Artificial Intelligence (A.I.) conjures up the images of vast cool intellects bent on our destruction or at best ignoring us the way we ignore ants. Reality is a lot different and much…

Ransomware’s Great Lessons

Ransomware’s Great Lessons

Ransomware The vision is chilling. It’s another busy day. An employee arrives and logs on to the network only to be confronted by a locked screen displaying a simple message: “Your files have been captured and encrypted. To release them, you must pay.” Ransomware has grown recently to become one of the primary threats to…