The Security Gap: What Is Your Core Strength?

The Security Gap

You’re out of your mind if you think blocking access to file sharing services is filling a security gap. You’re out of your mind if you think making people jump through hoops like Citrix and VPNs to get at content is secure. You’re out of your mind if you think putting your content in the cloud is dangerous. The truth is that top tier cloud storage is more secure than most organizations’ On-Premises data centers. Consider that most of the high profile data breaches have been on on-premises data centers.

During an Enterprise Content Management (ECM) assessment project, I mentioned to a client (in Canada) that I was willing to bet that some of their users were using consumer file sharing services. There were noddings of heads, murmurs of assent, and an “OMG how does he know?

a meeting less than five hours after I mentioned it, an Executive from one of the stakeholder groups got a call from security stating that her team was violating policy by using a well known consumer grade file sync and share (FSS). This client had deployed an ECM platform; one of the key drivers for the platform was sharing of content among collaborators. Consumer grade FSS services were not supposed to be necessary. One of the key inhibitors is Citrix.

What Options?

So, what do the users do? They email documents to each other. They store stuff on local drives. They get laptops with intellectual property and personal information stolen, and can’t wipe the laptops or recover the content. They use cloud services to store sensitive information. And security struts around proudly thinking they’ve done something. They have; they’ve created a security hole bigger than the one they tried to plug with Citrix.

I mentioned to the client that they may want to use an Enterprise File Syncing and Sharing (EFSS) service. Their Director of IT Infrastructure told me that the executives were scared of any cloud service that stores data in the U.S. because of the PATRIOT act. Really? Do they not know that Canada has an equally odious piece of legislation? Do they not realize that if the U.S. Government wants to get at stuff in Canadian data centres they will? And dig this … some of the better known cloud providers have been working on tools that would let the customer (that’s you, btw) maintain control of, and access to, encryption keys. No more sneak attacks by the government. Hey, they can still come to you and ask, but at least you’ll know, no? Can you imagine!?!

Blocking access to file sharing services doesn’t work. People will find other ways to connect (e.g.: phones make great wi-fi access points) or email documents around.

Instead of blocking access to consumer services, IT and security ought to:

  1. find out why staff is using the services in the first place;
  2. identify and provision SECURE enterprise grade services;
  3. develop appropriate policies for using EFSS services, including remedial action for violating the policies.

If staff are using consumer services to share business content, it’s a pretty safe bet something is wrong with the corporately provided tools. Fix them.

Part of the fix may actually be to provision EFSS to staff. Think about this for a moment; EFSS providers make money by providing a secure way for people to share content and collaborate.

How do you make money? What’s your core strength?

By Chris Walker

Answer To Everything.png
Disaster Recovery Plan.png
Disaster Plan.png
Holiday Access.png
Derrek Schutman
Building a Digital Enablement Layer Most Digital Service Providers (DSPs) aim to provide digital capabilities to customers but struggle to transform with legacy O/BSS systems. According to McKinsey research, 70% of digital transformation projects don’t ...
Internet Security
Firefox introduces Enhanced Tracking Protection for Desktop Users Great news for Mozilla Firefox users as the internet browser rolled out its latest tracking protection features that make web surfing a lot safer. The new Enhanced ...
Gary Bernstein
A Framework to Manage Your Data A data management framework is the key to understanding and controlling your data. By following a few simple tips and strategies, you can put this framework into place in ...
Rahul
Cloud Foundry vs Kubernetes Cloud platforms and technologies allow developers and software engineers to build and deploy systems, applications, and services that can be accessed from anywhere across the globe and ones that can scale ...
Dinesh Varadharajan
How Citizen Development Can Help In our digital age, people can order lunch from their phones and have it delivered in 30 minutes. Citizen development makes work as easy as ordering food from a food ...