The Transformation of Customer Service: From Operators to AI
The Decline of Traditional Phone Operators For years most firms would have had to employ numerous phone operators and receptionists to deal with any and all calls that…
Thought Leader
78 articles published
Josh Hamilton is an aspiring journalist and writer who has written for a number of publications involving Cloud computing, Fintech and Legaltech. Josh has a Bachelor’s Degree in Political Law from Queen's University in Belfast. Studies included, Politics of Sustainable Development, European Law, Modern Political Theory and Law of Ethics
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The Decline of Traditional Phone Operators For years most firms would have had to employ numerous phone operators and receptionists to deal with any and all calls that…
Read articleThe Importance of Executive Leadership "Leadership is the capacity to translate vision into reality." - Warren Bennis Executive leaders set the vision and direction for the organization, create…
Read articleFinancial wealth management services (Updated: 06/29/2022) Many want to live in abundance, but very few people have what it takes to harness true wealth. True wealth is harnessed…
Read articleBitcoin Heating? Bitcoin mining or cryptocurrency mining has been widely vilified for it’s environmental impact. Why it does draw a huge amount of energy, more and more of…
Read articleWhen sci-fi films like Tom Cruise’s Oblivion depict humans living in the clouds, we imagine that humanity might one day leave our primitive dwellings attached to the ground…
Read articleNFT Dividends A Non-Fungible Token (NFT) is a piece of data that is stored on a blockchain that certifies a digital asset to be unique. An NFT can…
Read articleThe Rise Of The Corporate VPN Over the past few years, VPNs have become increasingly widely used by the general public. Initially, they were used exclusively by the…
Read articleTether Concerns Tether (USDT) is a type of cryptocurrency known as a stable-coin. It’s price is pegged to $1 USD, with the cash to back the currency held…
Read articleA Right To Remote Work? Remote work is the reason that most companies were able to survive during the pandemic. Whilst some of us may not enjoy working…
Read articleArtificial Intelligence Communism Our technological innovation and progress (especially in the digital space) continues to accelerate unbounded. Google has recently announced there ascension to “quantum supremacy” with the…
Read articleJedi Blue: The Secret Agreement With Facebook currently embroiled in an ever-increasing number of scandals, including whistleblowers, censorship accusations, a buried report on mental health issues, and endless…
Read articleNvidia Acquisition Under Investigation The takeover of British chip-design company Arm is being scrutinized by regulators in the U.S., the U.K., China, and now the European Commission have…
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